We use emails for business all the time. Transactional emails to share pricing with a prospect, as a meeting follow-up, or as a notification that an item has shipped are common. Email campaigns differ from one-off emails and can make or break important company initiatives. And they don’t just happen: Hitting the right target at the optimum time with the perfect message is no easy feat. Email campaign management's many moving parts can be confusing to execute and oversee.

Before the pandemic, the term ‘Hybrid Work’ was in theory. As COVID-19 has changed the work culture totally upside down, companies going fully remote work policy have experienced the pros and cons of in-office and remote work. Therefore, over 90% of mid-size companies are moving to hybrid work culture.

The B2B helpdesk is made up of a core team inside a company’s IT apparatus that assists with issues that arise for a specific type of technological incident or problem. This serves an obvious need of ensuring that such issues are resolved quickly, reliably, and repeatedly—to reassure businesses and their clients that they can continue operating while a dedicated team promptly addresses these specific issues.

Call center automation helps simplify and streamline existing business processes. It’s also a great way to optimize your call center resources and reduce or eliminate unnecessary costs. However, with automation comes a lack of human interaction — which can leave customers unhappy. Then how do you automate processes and provide a great customer experience? In this article, we’ll cover what call center automation is, its types, key benefits, and major challenges.

Personalized attention and coaching for every employee is critical to building a great culture that’s defined by high performance, and Time Doctor’s granular employee monitoring data makes that possible. But when you’re regularly making more strategic decisions about talent management and resourcing — you need a ‘big picture’ view of how teams are functioning, and the differences between teams.

On-premise refers to a self-installed and self-hosted version of a help desk solution. The on-premise help desk solution typically includes similar features for managing your tickets, assignments, and workflows as the cloud version. The main difference between a cloud and on-premise solution is that on-premise requires infrastructure to install, host, and manage the software.

Are you looking for a new employee attendance policy that will help reduce the amount of time your employees are absent? As an HR Professional, do you face newer issues about the attendance policy in your organization? If so, you are in a good place and this blog post is written only for you. In this blog post, you will learn some of the best tips for creating an attendance policy that works best for your business.