Providing the best IT support is crucial to improve customer and employee experience, as well as optimizing your help desk agents' time to make the most out of the resources your organization has. The foundation of this is to implement the five levels of IT support. Wait, how come there are five of them?

Many outsourcing and offshoring firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual. It helped employees achieve better work life balance, and employers benefitted from reduced operational costs and increased access to a global talent pool. Many outsourcing industry firms continue working remotely even after the pandemic, with more companies looking to transition.

In the last few years, multi-site support has become essential to any medium or large organization. With operations spread all over the globe, it is much more convenient and efficient for businesses to have a centralized support system that can provide remote assistance across multiple offices in different locations than individual support teams on-site.

GTD – or Getting Things Done – is a productivity system developed by David Allen that has been around since the early 2000s. It’s designed to help you reduce stress and increase productivity levels by breaking down tasks into manageable steps and taking action on them. One of the most popular components of GTD is the flowchart.

Have you ever wanted to know exactly how effective your marketing campaigns are? Well, the answer lies in campaign trackers. Campaign trackers are powerful tools that enable marketers to monitor and measure the success of their campaigns in real-time. In this blog post, we’ll be taking a look at everything you need to know about using campaign trackers for your business.

Here at Teamwork, we love helping organizations improve their approach to projects. When businesses systematize and automate as many project elements as possible, organizations can use our tools to do more, faster, better. But what happens when the problem isn’t the organization of the project but something about the business processes and workflows an organization uses to execute the project? Project management gives us a few tools to identify problems like these on the project level.

If all you ever do is chase, you’ll run out steam and collapse. Any business that is reliant on cold outreach isn’t one that’ll last long. Why? Because you’ll always have to hunt for new clients. And if you want that client roster to grow (or need to replace clients that you fired), your outreach machine must be humming 24/7. It can be done, sure. But wouldn’t it be nice to turn clients away instead of chasing them down?

Creating an effective project plan is essential for any business or endeavor. It lays out the various tasks needed to ensure your venture is a success, as well as provides a way to track progress and measure results. Having an effective project plan can help you stay organized and on task, while also giving you a way to share your plans with colleagues or stakeholders. Here are 6 examples of highly effective project plans that you can use to guide your next venture.

Do you know that employee engagement is crucial to the success of any business, regardless of whether it operates out of a traditional office space or remotely? In fact, according to Gallup’s “State of the American Workplace” report, engaged employees are more productive and profitable for their organizations. So how can businesses improve employee engagement in the modern remote work environment? Check out our tips below!