Teams | Collaboration | Customer Service | Project Management

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How to Improve your Agents' Performance with an Internal Knowledge Base

It’s common for IT support teams to have one subject matter expert, that one agent that can solve any problem without help or setback. But no matter how tempting it might be to solely trust in their expertise, the “knowledge hero” is not the smartest strategy for your team, and you can offset it quite easily by having an internal knowledge base. The tricky part of relying on subject matter experts is that you don’t have a plan B for when they’re unavailable.

Unify Siloed Systems for a Cohesive Employee Experience | Simpplr

Siloed systems are, by nature, isolated from other departments, resulting in mass miscommunication. Some of the issues that arise include: For example, if your marketing team can’t access your sales information, then they’re only getting part of the picture–and this incomplete data leads to lost time and money. And then, that same marketing team may formulate data differently than the sales team, and that’s where errors occur.

How the City of Cologne is leading the way in delivering secure and compliant digital collaboration

Government agencies are under increasing pressure to modernize their IT systems, provide better employee hybrid experiences and deliver affordable digital services to their citizens. In this immersive live session, Rene Jahnke, Solution Architect at the City of Cologne, will share how a 2,000-year-old city is driving digital transformation while ensuring data protection.

Selecting the best Free Gantt Tool for your Business

Time management is critical for any business, and Gantt charts are a precise way of tracking progress and deadlines. In fact, they’re so helpful that they’ve become an essential tool in many industries, including project management, engineering, and marketing. In this article, we’ll introduce you to the 12 best Gantt chart tools that will help you manage your tasks more effectively.

OneDesk - Sharing with Customers

Why share a project? What and how do customers see information? Learn how to add a customer to a ticket or task and share projects with a customer. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

7 Best Personal Goal Setting Apps in 2023

If you’re looking for a good way to set goals and track your progress, you’ll want to check out some of the best personal goal-setting apps available today. These apps offer a variety of features that can help you stay on track and achieve your goals, both big and small. So which app is right for you? Read on to explore each app in detail and decide which one is the best fit for your individual needs!

The Benefits of Time Trackers With Screenshots (and How to Do It Without Being Intrusive)

If you want to track your time accurately, you may wonder if a time tracker with screenshots is the answer. Screenshots can be a great way to track your time without being overly intrusive. This article will discuss the benefits of time-tracking screenshots and how to do it without being disruptive. We’ll have tips on how to use your time-tracking software!

Jira Work Management Monthly Minute: October 2022 | Atlassian

Get the latest Jira Work Management updates in our Monthly Minute. In October 2022, we added horizontal navigation, a starred feature, and the ability to move around the list view like a spreadsheet. Check out the sidebar and Smart Link forms too. Jira Work Management makes it easy for business teams to collaborate, align, and deliver work, all in one place.

Stay agile and innovative but keep expenses in check

Interest rates are rising, the housing market is slowing and according to the Consumer Price Index report released on 12 October, inflation is increasing at the fastest rate in 40 years in the US. Prices for everything excluding food and energy climbed 6.6% over the year up to the end of September. With the ongoing war in Ukraine and rising energy costs, the economic picture across the world is just a bleak.

7 Miro apps to add to your workflows today

Say goodbye to repetitive tasks, lost files, and tedious work that feels like a waste of time. With these Miro apps, you can save precious time and customize Miro to work just the way you like it. The coolest part? These apps were created with you, the Miro user, in mind—through many ideas inspired by our community wishlist, and built by our trusted developer community.