In today’s digital-first world, there are copious channels for conversations to take place. Chat, it seems, has emerged as the shiny new avenue for support, especially in the world of chatbots and AI, and email has fallen to the wayside. While email may be overlooked in lieu of its modern counterparts, in fact, our research team found that 47% of people prefer to contact a company for customer service over email, compared to phone and Web Chat, both at 23%.

Discover four effective ways to work together as a team to boost productivity levels.

If you wish to build a loyal customer base, you must be willing to go the extra mile to meet customer expectations every time you engage with a customer. That’s because customer loyalty is a by-product of high customer satisfaction. Many companies seem to think that their customer expectations will be met with whatever it is that they offer, but that’s rarely ever the case.

In today’s digital era, the role of HR has been at risk of being downgraded to a position different from those that come into core business goals. Furthermore, the challenges of handling operations with a constantly evolving workflow made the HR leaders emphasize on improving workplace productivity to assist businesses in staying ahead of their competitors. This gives birth to the concept of Strategic Human Resource Management (SHRM).

Do you want to make your sales outreach more effective? Many customers have shown different buying behaviors making it difficult for salespersons to acknowledge the best practices to get their responses. For this reason, salespeople have adopted the sales outreach method of getting buyers' attention, which is more focused on outreach and bulk email sending. Most salespersons fail due to their wrong understanding of the best sales outreach optimization method that can work best for them.

Effective cross-functional collaboration can be just the thing you need to propel your business to the heights of success. It helps in building harmony across the organization and also spurs innovation. So how do you ensure effective cross-functional collaboration between your teams? – By using collaboration tools In this article, we’ll discuss some of the best collaboration tools and also look at the various ways cross-functional collaboration can benefit your organization.

It’s tempting to think that only credentialed project managers with that dedicated job function need to worry about project management styles, but that isn’t the case. Planning and organizing are two of the four main functions of management, so people managers also need to know the right way to plan and manage projects, not just specialized project managers. With that in mind, let’s walk through an overview of the seven dominant project management methodologies.