Teams | Collaboration | Customer Service | Project Management

Boosting email conversion rates: Best practices and key metrics

The stats about email marketing ROI seem almost too good to be true: $36 for every $1 spent is a heck of a return. But results like those don’t happen simply by deciding to send a few sporadic marketing emails. They happen when you send the right emails to the right people at the right time, pushing them to the right outcomes.

Product Roundup: What's new in Rocket.Chat 6.4

We are thrilled to announce that Rocket.Chat 6.4 is now live! This latest version is packed with a host of exciting new features and major enhancements that we believe our users will love. But we're not stopping there. We're already hard at work on the next version of Rocket.Chat, which we believe will be even better than the last. Keep checking this space for more updates on the upcoming version.

Reclaiming Our Stolen Focus in the Digital Age

Explore the modern "attention crisis" dissected in Johann Hari's "Stolen Focus" and discover actionable strategies for individuals and workplaces to combat digital distractions. In addition, discover how monitoring remote workers productivity and timekeeping for remote employees can help keep distractions at a minimum and productivity at it’s highest.

Breaking the IT dependency cycle: Empowering teams with autonomous features

Technological advancements have revolutionized how organizations operate. However, with increased reliance on technology comes the risk of over-dependence on IT departments. Let’s explore the detrimental effects of such over-dependence and how IT pros can empower other teams by leveraging the right intranet solution.

How to Implement Sustainable Project Management in Your Workplace

In today’s rapidly changing world, the concept of sustainability has become more than just a buzzword. It has become a vital consideration for businesses across industries. Sustainable project management is a powerful approach that integrates environmental and social responsibility into the project lifecycle. In this article, we will explore how you can implement sustainable project management practices in your workplace, benefiting both the planet and your organization’s bottom line.

Roadmap Reveal: How Rocket.Chat v6.5 Grants You More Choice

Time does fly when you’re building the most widely deployed open-source collaboration platform in the world. Can you believe it’s been 5 months since Rocket.Chat SIX was released? From then to now, many exciting features and apps have been released, including an actionable moderation dashboard, a new Chat GPT app, a MS Team bridge, over 25 overall enhancements, and much more. Well, hold on to your (astronaut) helmets, because Rocket.Chat v6.5 is knocking at your virtual door! So… what does that mean to our users? 🤔

The next big release in Zendesk AI: a leap into the future of customer and employee experience

Over the last year, the impact of AI on customer service has been massive. Many customer experience applications and workflows can be optimised with AI – but not all AI solutions are tailored to customer experience.