Teams | Collaboration | Customer Service | Project Management

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How to Get Real-Time Network Insight into Microsoft Teams Call Quality

A recent Exoprise customer survey found that 60-70% of application problems occur within the enterprise environment or home network/ISP. So, if you need to resolve Teams call quality problems, it's best to investigate your network before you try and finger point to Microsoft. In today's article, we see how this applies to Exoprise when team members work from home or in a hybrid work setting. Last Friday, at about 10:00 am EST, I jumped on an impromptu video call with one of my sales colleagues to discuss an ongoing marketing project. Although I am based in the Northern Virginia area, my comrade (as they say in British English!) is from Boston.

11 Types of Customers and How to Win Them Over

A customer’s journey begins much before they become your customers. If you wish to grow a loyal customer base, you need to understand how to deal with different types of customers. You can categorize the different types of customers by identifying the specific needs of each potential customer or customer segment. Search for your brand on review websites or social media. You’ll get a bunch of different reviews & reactions to your products and services from customers.

Employee Computer Monitoring Software: Features, Working

Employee Computer Monitoring Software: Nowadays, almost every business is in competition and wants to be in first place. As we all know, the stairs to success for a business are its employees. Therefore, every organization maintains the best atmosphere for its workforce to operate efficiently in safe, relaxed and suitable surroundings.

The Ultimate Guide To Mobile Workforce Management (MWM)

In recent years, we have witnessed many changes in the way people work. Let’s start with changes that occurred during the industrial revolution; when factories were being opened everywhere, the small set-ups were paying less, accompanied by poor working conditions for laborers. It took years to bring labor-friendly reforms into reality. Back to the present scenario, luckily, things at work have changed for the better since then.

How To Grow Your Online Store with Great Reviews

No reviews or negative reviews? Get the answer from Godard Abel, CEO and Co-founder of G2. One of the first things customers look for before making a purchase is authentic reviews from fellow shoppers. In fact, about 95% of customers read reviews before making a purchase. Customer reviews provide social proof, build credibility, influence consumer purchase decisions, and help boost online sales by 18%.

10 Key Benefits of a Hybrid Work Model Employers Should Know

Since the Coronavirus pandemic, new work arrangements like the hybrid work model have become increasingly popular. It ushered in increased productivity and flexibility – a win-win for both employers and employees. As a result, most companies, including giant enterprises like Microsoft, continue with these flexible work models. If you’re looking to implement a hybrid work model and want to know if the benefits outweigh the drawbacks, you’ve come to the right place.

The ultimate guide to CX in FinTech

Consumers have embraced the idea of banking and investing online, and that’s good news for FinTech companies. But with more people doing their business and their banking online than ever before, it is challenging for FinTechs to differentiate their offerings from traditional financial service providers who have online offerings as well. The highly competitive landscape creates challenges for FinTechs who want to attract customers away from traditional financial service providers.

Benefits of Time Tracking with OneDesk

Time tracking refers to how businesses record time spent on work tasks and projects. Utilizing time tracking enables businesses to track progress on tasks, monitor productivity, and accurately compensate employees or bill clients. Commonly, businesses use work management software in order to fulfill their time tracking needs.

Sending Secret Messages with the Courier API and Node.js

Follow along with the video tutorial: We are launching our first hackathon next week, and giving away over $1K in prizes! Join us in building a cool project and winning any of the following prizes 🏆 Additionally, everyone who submits a project successfully integrating the Courier API will receive a $20 Amazon gift card! Not sure where to start? In this tutorial, we will be building a Node.js app that sends multi-channel notifications in morse code.