Teams | Collaboration | Customer Service | Project Management

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Creating Knowledge Base Articles to Reduce Your Number of Tickets

Knowledge base articles can help your organization optimize resources and keep useful information in one place. Doing this can reduce the number of tickets by giving end users basic knowledge to resolve some situations by themself. It will also help agents who are unfamiliar with that topic to help others. In this video, we’re showing you how to easily create and administrate knowledge base articles in InvGate Service Desk.

Top 6 Digital Employee Attendance Tracking Options to Replace Spreadsheets (In-Depth Post)

Working from home, paid time off, and absenteeism are the bane of any business owner looking to maximize their profits. The problem is that all three of these factors seem to have become ingrained in modern work culture. Remote or hybrid work is the reality that most business owners now face following the pandemic – as long as their business model can accommodate it.

How to dominate the project execution phase

Your project may seem to be moving along smoothly. However, the project execution phase is where the rubber meets the road. Want to know if all of your meticulous project planning actually paid off? At this stage of the project management lifecycle, you’ll find out quickly if your meticulous project planning will pay off. The problem? Execution is arguably the trickiest phase of the project lifecycle. No matter which project methodology is used, this is where many teams totally drop the ball.

The ultimate list of 15 best open-source software

This open-source software list is here to save your day! Since the open-source software trend is on a high, it seems like every proprietary software that you could think of has multiple open-source alternatives - and their quality gets more impressive over time. It's getting hard to choose the right open-source solution, right? Open-source software has been attributed with some important benefits for businesses, such as increased security and transparency.

Webex vs Zoom: The Better Tool for Work Video Presentations

We have seen tools like Zoom and Webex soar in popularity in the past few years. As more and more people work from home, it is only natural that we need to have the best software to assist with this. However, the key is figuring out which tool will be best for your business based on the sort of meetings you will be holding and the features you require.

How to Monitor Employee Internet Usage & Online Activities?

Are they spending time on social media or online shopping?? To determine the wastage of working time, managers need to supervise employees' internet usage. It isn't easy to envision a business place without the internet. In the modern era of the 21st Century, the internet has become an integral component of every person, let alone any company. Let us delve into the ins and outs of monitoring employees' internet usage without further ado.

Productivity Culture: The Good, The Bad, and Everything In Between

The Coronavirus pandemic ushered in a cultural change within the workplace, specifically regarding productivity. When a business adopts a culture of productivity, being productive becomes the driving force behind employees’ work ethic. But what happens when productivity culture becomes toxic? In this article, we’ll explore toxic productivity culture and its pitfalls. We’ll also cover what a healthy productivity culture looks like and its benefits.

September Update: Timesheet and Google Calendar Sync Scoro

This month we’re tweaking various aspects of time management in Scoro. From a more customizable Timesheet view and improved sync options with Google Calendar to a few smaller updates in between, we are tirelessly working on helping you plan, manage and log your time more efficiently with Scoro.