Teams | Collaboration | Customer Service | Project Management

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How to Measure and Boost Your Sales Team Efficiency

Your sales team is the lifeblood of your business. But keeping them working at maximum efficiency can be a tricky balancing act. In fact, 40% of companies missed their sales targets in 2020. So what is the secret sauce that keeps your business out of this statistic? It all comes down to efficiency and how well your sales team uses their time and resources to close deals. Your sales team needs to be as efficient as possible in today’s competitive global marketplace.

This Season, AI is in Vogue: Conversational AI For Retail and eCommerce CX

Back-to-school, Christmas, or simply refreshing one’s home decor for the changing season. Whatever the occasion, the holiday shopping season is fast-approaching, and for some, already underway. Yet, this season is a bit different from those of the past. For one, consumer habits have evolved since the pandemic- nearly 40% have switched brands or retailers during the pandemic, and more than 80% have new shopping behaviors, such as adopting “buy online and pickup in-store” services.

15 vital internal communications tools for the digital workplace

When you’re living in the middle of a workplace revolution, it can be hard to see the forest for the trees, especially if you’re a Millennial who grew up with technology — literally. Born between 1981 and 1996, Millennials ranged from eight to twenty-three when Facebook was first released on the Harvard campus in 2004. (Yes, Facebook is that young.) After that, more social networks followed: Twitter in 2006, Instagram in 2010, and now TikTok in 2016.

ITSM Fundamentals: The Core Functions of ITSM

As businesses grow, hire more employees, and develop larger networks of IT assets, their need for a more comprehensive IT strategy grows. There has to be a framework upon which they handle requests, issues, or anything else relating to their internal network to keep a mid-size business running smoothly, This is where IT Service Management (ITSM) comes in. ITSM goes beyond just a basic ticketing system, setting a solid foundation with sets of procedures for every key aspect of IT.

Are You a Toxic Boss? Signs Your Leader Habits Might Be Damaging Your Team

Toxic bosses are like the elephant in the room: they exist, but we don’t talk about them, even when we should be. No one deserves to be working under those conditions! Especially, if you’re like most people that spend the majority of your waking hours at work. It’s important to have a healthy and positive work environment in order to be productive and happy. Unfortunately, not all bosses promote this workplace culture.

Agile Project Managers' Guide to Successful Project Completion

When it comes down to managing your workforce, there are multiple theories about project management to choose from. However, as you begin your research into which theory fits right for you and your business, you will probably see one particular word that shows up every now and then – Agile. Many companies are now talking about the need to be more agile. The pace of change is not only moving fast. Instead, it’s accelerating.

Getting Started With Project Organizational Structure

The organizational structure of a project is crucial in specifying the hierarchy of employees, their tasks, workflow, and reporting process. It is a business factor that plays a key role in influencing and shaping how the organization conducts its activities. Without a project organizational structure, organizations run the risk of crashing on complex and time-consuming projects. A project organizational structure has three key competencies and responsibilities.

Monthly Recurring Revenue (MRR) & Annual Recurring Revenue (ARR) | Data Smarties

What is MRR? What is ARR? Dale explores Monthly Recurring Revenue & Annual Recurring Revenue – two metrics widely used by subscription and SaaS companies. Including what they are, how to calculate them, and how to use them in a smarter way.

Switching Costs: Calculating the True Cost of Changing Help Desks

You might want to switch service desk providers due to dissatisfaction with your current IT service management (ITSM) tool, or perhaps because you need to bring in improved IT service delivery and support capabilities. Whatever the case, switching costs don't limit to the tool's price. They include associated costs that should be taken into account to understand the full extent of changing help desks.