Instant messaging platforms are more popular than ever. With the rise of instant messaging giants like WhatsApp, Facebook Messenger, and WeChat, we can only expect more intense communication via texting. Moreover, instant messaging platforms are taking over business communication as well. Lean and user-friendly messaging solutions have taken over telephone, faxing, and emailing. They enable teams to communicate and collaborate more successfully, even in a hybrid work environment.

Every company wants to scale up. An often overlooked aspect of scaling is customer relationship management (CRM). And service desk issue-tracking systems (also known as ticket management systems) are essential to CRM. Consequently, customer issues, inquiries, and complaints start to increase. Dedicating a significant portion of a company’s workforce to sifting from call to call and providing customer support takes a lot of work and resources.

A bug tracking tool allows testing and development teams to record and track bugs in their software. Log, track, and monitor bugs, automate processes, and communicate with your team and customers with OneDesk’s robust set of features.

A significant number of employees fail to track their time effectively. Without proper time tracking technology, your business could be wasting money on billing. What are the benefits of creating an effective time tracking system? Keep reading to learn how to integrate time tracking software with your access control system. This guide will cover everything you need to know about establishing an integrated time tracking system to ensure your employees effectively track their time.

No matter how big or small your organization is, having a proper attendance management system for your employees matters the most. Employees taking regular leave or not following the attendance system can hamper the overall work schedule and project completion. In this situation, knowing the importance of the attendance monitoring system is quite vital.

A live support software system is a handy tool for businesses. It is a great way to provide customer support for your business. It allows real-time communication between employees and clients; hence it can be a great addition to your customer service arsenal. Well, while chat systems are becoming more and more popular, there are many types of live chat software out there. Some are free, some you pay for, and some are even cloud-based. But don’t fret.

Every project has a life cycle: At minimum, a project has a start and an end. Those points and everything in between form the life cycle of a project. The real question is whether a business will plan that life cycle strategically through project management — or let the life cycle happen to them instead. If you ask us, we’ll tell you the first option is the way to go. Letting the project run the team rarely ends well, while proactive project planning frequently leads to success.

No matter how great your products or services are, some customers are bound to run into problems. That’s an unavoidable truth of business — but you can still avoid losing unhappy customers by dealing with them in the right way. Interactions with your support team can make all the difference in how your unhappy customers behave. A negative interaction could lead them to write off your company forever, while a positive one could convert them into a loyal customer for life.

In many business environments, such as restaurants, call centers, and healthcare facilities, it’s crucial to ensure adequate and organized staffing. Rather than depend on manual employee scheduling, businesses can use staff scheduling software to simplify and automate the shift management process. In this article, we’ll explain the purpose of staff scheduling software and compare 10 examples based on their features, pricing, and customer ratings.