Teams | Collaboration | Customer Service | Project Management

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How can you elevate the citizen experience with technology?

Citizen experience refers to the collective interactions and perceptions of the citizen with the government institutions and the services they render. Whether it is about applying for permits and licenses online or a healthcare emergency, people expect accessible, transparent, and secure platforms. A positive citizen experience increases citizen’s trust in the government. However, research shows that their expectations are unmet.

Building Better Workplaces with Human Centricity with Hamza Khan, Future of Work & Leadership Expert

This episode features an interview with Hamza Khan, Future of Work and Leadership Expert. He is the best-selling author of Leadership Reinvented and The Burnout Gamble and is a two-time TEDx Speaker. In this episode, Shawn sits down with Hamza to discuss why work is not working, how to make employees owners, and the no day work week.

Here's What You Need to Do If Your Workers' Compensation Claim is Denied

Getting your workers' compensation claim denied can be daunting. It is crucial to understand your options and rights during this process. If your claim has been rejected, remember that you're not alone in this. There are measures you can take to challenge the decision and get the compensation you rightfully deserve. Seek a lawyer to get help with your workers' compensation case and improve the chances of a successful outcome.

Work Innovators Live: The science of tech overload

How are executives tackling the challenges of technology-induced friction in the workplace? Our esteemed panelists shared pivotal research from, "The State of Collaboration Technology" and "The State of the IT Leader" reports to discuss actionable strategies for overcoming tech overload. Gain insights that will transform how technology is leveraged within your organization, fostering a more efficient and less stressful work environment.

Visual project management: Tools, templates, and strategies

Visual project management allows you to see your project tasks and workload displayed in a visual format. When you can see your work, it’s easier to streamline efforts across your team, stay on track, and avoid potential bottlenecks. Often, this is done as a project timeline, calendar, or Kanban board. Learn more about the most common visual project management tools and how to use each (with examples).

How to accomplish big things with long-term goals

Long-term goals are objectives you want to achieve months or years down the road. Setting this type of goal gives your work purpose, helps you make better decisions, and offers a hefty dose of daily motivation. In this article, we explain how you can use long-term goals to accomplish big things over time, with examples. When you think of an ideal future for your work, what do you see?