Human customer service: how to harness AI to enhance customer relationships
Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Safeguarding against rising data threat instances - The role of wAnywhere security
Growing data breach occurrences are the biggest concern for industries where maintaining high regulation is critical. With the challenges ahead involving managing remote and hybrid teams in evolving workplaces, aligning them with compliance rules, and securing business operations – concerned organizations with data-intensive operations are looking for the right solutions to gain threat intelligence and avoid non-compliance or loss of client trust.
Top Tips For Managing An Agile Software Development Team Remotely
The rise of remote and hybrid work arrangements has transformed how modern software development teams operate. With distributed DevOps and Scrum practices now the norm, effectively leading these geographically dispersed and virtual teams has become a critical skill for tech leaders.
3 Keys to Building an Agency That Lasts w/ Matt Heinz
Just because you're a good baker, doesn't mean you can run a successful bakery. It's the same for agency life. You may be great at content marketing, branding, website development or building custom software, but none of that means you'll be great at all the things required to run an agency that delivers those services. It also doesn't mean you'll enjoy all the necessary elements of running an agency either.
Visual project management: Tools, templates, and strategies
Visual project management allows you to see your project tasks and workload displayed in a visual format. When you can see your work, it’s easier to streamline efforts across your team, stay on track, and avoid potential bottlenecks. Often, this is done as a project timeline, calendar, or Kanban board. Learn more about the most common visual project management tools and how to use each (with examples).
Utilizing employee surveys to identify retention levers
Retaining excellent talent is just as important as attracting it in today’s competitive corporate environment. Although there are numerous ways to improve employee retention, the employee survey is one of the most useful but least-used instruments. Through direct employee feedback, firms can obtain valuable insights that lead to significant transformations. This tutorial will examine the various ways that employee surveys might improve retention.
Work Innovators Live: The science of tech overload
How are executives tackling the challenges of technology-induced friction in the workplace? Our esteemed panelists shared pivotal research from, "The State of Collaboration Technology" and "The State of the IT Leader" reports to discuss actionable strategies for overcoming tech overload. Gain insights that will transform how technology is leveraged within your organization, fostering a more efficient and less stressful work environment.
AI, CX, and more with @zappos Insights' Robert Richman | Conversations with Zendesk podcast
🤩 On this episode of the Conversations with Zendesk podcast, we’re joined by Robert Richman, author of "The Culture Blueprint," keynote speaker, and co-creator of Zappos Insights.
How I do Retrospectives in Miro
Join Rob Hopps, Software Engineer at Miro, as he guides you through his team's retrospective process using Miro. Discover Rob's expert tips for streamlining retrospective meetings with handy action shortcuts, and learn how to inject creativity into your retrospectives to make them more enjoyable and engaging for your team.
Is Organizational Inertia Slowing Down Your Operations?
Is your organization stuck in a rut? Discover effective strategies to combat organizational inertia, embrace change, and enhance operational agility. Act now to revitalize your workplace and stay ahead in a dynamic business landscape. Find out how a computer monitoring app can offer a comprehensive overview of your workforce’s health.