Teams | Collaboration | Customer Service | Project Management

Gartner Symposium: Collaboration and Data Protection in a Tense Stand-Off

What happens when you have an unrelenting push for openness, collaboration, digital experience, and employee empowerment but also want to keep your sensitive data safe from unrelenting predation? Welcome to the tense stand-off called out by speaker after speaker at Gartner Symposium/Xpo 2024 in Barcelona. We had the pleasure of spending a few days attending sessions, meeting with analysts, and networking with others in Barcelona. Here are some of our take-aways.

AI change management fireside chat with Benevity - Zendesk Community Event

Recently we hosted an insightful fireside chat featuring Meaghan Watson, Zendesk Product Marketing Manager and Heather Eeles, VP of Client Support at Benevity. In this engaging discussion, Heather shares her firsthand experiences and valuable insights on implementing AI tools within teams. Learn from their discussion on best practices for fostering team involvement in AI adoption and learn how to ensure a smooth integration that maximizes the benefits of AI.

Calculating project profitability: Tips and techniques for success

Improving a project’s profitability means you earn more money while still delivering high-quality results to your clients. Everyone wins. But it can be hard to keep track of your project’s financial health because of tight deadlines and rising costs. If that sounds familiar, this post will help you. Keep reading to learn what project profitability is, how to calculate it, and ways to improve it. We cover important topics like project revenue, direct costs, and key financial metrics.

Redefining L&D for Global Workforces with Sarah Lovelace, VP of People at Airbase

This episode features an interview with Sarah Lovelace, Vice President of People at Airbase. In this episode, Shawn sits down with Sarah to discuss adapting leadership to different organizational stages, realistic and meaningful leadership development programs, and challenges and trends in global workforce management.

Managing Remote Teams: 14 Proven Strategies for Success in 2025

Research indicates that remote workers may feel less connected to their bosses. In that case, it’s obvious that managing remote teams is full of challenges. That said, you can manage remote teams effectively by having regular meetings, communicating clearly, and providing flexibility. Plus, you should set clear expectations, allow for flexibility, focus on results, give positive feedback, and prioritize mental health and trust.

Acclaimed product leader David Pereira shares his innovation playbook

How can product teams cut through the noise and focus on what truly matters? David Pereira, a seasoned product leader, coach, and Miroverse Ambassador, has spent over 15 years exploring that question. With extensive experience across industries, he helps teams streamline their processes and create real value.

Introduction to the New M-Files Desktop Client

The New M-Files Desktop client provides consistency and efficiency. The client is built on modern technologies and has a fresh look and feel. The modernized desktop client ensures you enjoy a uniform user experience across all platforms. All functionalities and the user interface are from the web client, but on top of that we also have the benefits of a desktop application. With the New M-Files Desktop client, you can enjoy these valuable business benefits.