Teams | Collaboration | Customer Service | Project Management

We attempted to streamline our product roadmapping process... Here's what happened!

Planning—while crucial—often becomes one of the least enjoyable aspects of Product Development work. It can create a lot of unnecessary “process noise” without truly empowering teams. The main thing to focus on when you want to improve this is to support meaningful discussions between teams and larger business units (which, at Miro, we call “streams”). Our recent experiments have revolved around exploring this very concept.

How to track Zendesk tickets with Service Level Agreements (SLAs) in real-time

Geckoboard makes hitting SLA (Service Level Agreement) targets much easier. With Geckoboard, you can monitor Zendesk tickets, including any SLA policies in real-time. That means you can monitor SLA performance and stay on top of tickets which are about to breach their SLA. Geckoboard is a must for anyone working in Customer Support who uses Zendesk.

The Power of Time Management Goals: How to Set Them and Achieve Success

Do you ever feel like there never seem enough hours in the day? Are you constantly trying to juggle competing tasks and obligations? It’s a common feeling, but it doesn’t have to stay that way! Setting time management goals can help you make the most of your time and reach success. This guide teaches how to set effective time management goals and achieve success. Let’s get started!

How "Schedule Anywhere or Schedule Everywhere" Can Help Your Working Environment

Schedule anywhere, or schedule everywhere are two popular time management that can help your working environment. By allowing employees to access their schedules online, these flexibilities can help you save time and improve productivity. In this blog post, we’ll explore how remote scheduling works and how it can benefit your business.

Onboarding Workflows: Streamlining The First Step To Employee Success

When it comes to employee success, the power of onboarding workflows cannot be understated. If you've landed here, there's a good chance you're grappling with the challenge of assimilating new hires seamlessly into your organization. Sound familiar? ‍ ‍ Fortunately, this article delves deep into answering those concerns, and more. ‍ I've worked with industry leaders to refine and perfect the art of onboarding.

Customer Service Week: 5 Ideas to Celebrate And Reward Service Desk Agents

When the calendar flips to October, it reveals a special occasion that deserves attention and appreciation: Customer Service Week. From October 2-6, 2023, this week is a tribute to the unsung heroes who are behind the service desk and go above and beyond to deliver exceptional customer experiences. This year's theme, "You Make the Magic Happen," adds a touch of enchantment to the celebration, emphasizing the pivotal role of service desk agents in creating memorable interactions.

Cultivating an Effective Remote Culture: From Mindset Shifts to Measurable Benchmarks

Dive into the evolution of today's dynamic business landscape with a focus on remote and hybrid work models. Discover the strategic planning, mindset shifts, and benchmarks essential for organizations to not just adapt, but thrive in this new era of work. Find out how employee tracking systems like Insightful can help!

Time Management Scheduling: Usage of Time Tracker

Time management scheduling is a crucial aspect of life. It is essential in running every kind of business successfully. When an individual manages time efficiently, they can better coordinate their tasks and activities and maximize their productivity.The key purpose of time management is to find more time to perform additional tasks. This might include investing time in leisure activities or investing in skill improvement.