Teams | Collaboration | Customer Service | Project Management

Ecommerce analytics tools can provide you with powerful data-driven insights that help you measure your business’s progress and stay ahead of the curve. In 2019, retail ecommerce sales worldwide amounted to 3.53 trillion US dollars and e-retail revenues are projected to grow to 6.54 trillion US dollars in 2022. Ecommerce is booming and to maximize your reach and remain competitive it’s important to have the right tools to analyze your business’s success and areas for improvement.

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. By 2024, experts say the global chatbot market will reach $9.4 million. What customer service leaders may not understand, however, is which of the two technologies could have the most impact on their buyers and their bottom line.

I am quite sure after learning the terms On-Premise vs Cloud you must be reinvigorating about the knowledge you have, perhaps some of you have minimum knowledge about them which is likely enough to be involved in the very start of the conversation. If you are thinking IT companies should be worried about this topic and you ain’t since your domain differs, let me illuminate the fact that by this end of the blog you will realize both on-premise and cloud apply to every domain.

Microsoft has had its own share of outages recently and during the evening of December 15th Azure AD was the cloud culprit. As a result, the Exoprise sensors detected this Microsoft 365 outage more than an hour before Microsoft informed customers of the issue. Here’s some of the errors that users were experiencing if they attempted to sign into Microsoft services: Most of our worldwide customers knew well in advance of the problem before users or business suffered.

At your CTO’s request, you recently started researching how to go about revamping or building your product’s notification system. You realized the complexity of this project around the same time as you discovered that there’s not a lot of information online on how to do it. Companies like LinkedIn, Uber, and Slack have large teams working just on notifications, but smaller companies like yours don’t have that luxury.

A great customer experience features efficient and personalized interactions at each step of the buyer’s journey. But in order to achieve this, companies need a way to quickly analyze customer data and act on it. According to the Zendesk Customer Experience Trends Report, businesses that leverage customer data see 36-percent faster resolutions and a 79-percent reduction in wait times; they also solve four times the number of customer requests.

It’s no secret that tracking your employees’ time and attendance can help you optimize workflows and grow your business quickly. And due to remote work, cloud-based time and attendance systems have been gaining traction. Besides offering powerful time and attendance management features, these tools are also easy to set up and maintain, making them suitable for all types of businesses and teams.

As a provider of a Unified Service Management Platform, Vivantio allows you to seamlessly switch on integrations with virtually any other essential business application for a holistic view of your customers. Whether it’s JIRA, Active Directory or, as we will show you today, Microsoft Power BI, you can easily use these tools in concert with each other to get the data your team needs.

Employee sentiment and satisfaction are just one part of the larger picture. Find out how to measure and improve the employee experience as a whole.