Teams | Collaboration | Customer Service | Project Management

Deploying instructions and custom tone of voice for AI agents

Jan 29, 2025 By Zendesk In Zendesk
This video demonstrates how you can create instructions and a custom tone of voice for your advanced AI agent. For more information, see: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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geckoboard

How AI is Transforming Customer Service: Key Insights from our webinar with Intercom

Jan 28, 2025 By Guest Author In Geckoboard
Guest post by Mark Iafrate, Principal Integrated Marketing at Intercom As AI becomes a cornerstone of customer service strategies, support leaders face a new landscape for evaluating performance, operationalizing insights, and demonstrating value. This shift requires rethinking traditional metrics, integrating AI-specific performance indicators, and maximizing the broader benefits of AI for both efficiency and customer satisfaction.
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asana

How we beat alert fatigue with AI

Jan 27, 2025 By Sean Cassidy In Asana
In October, Asana announced AI Studio, and it’s been a game-changer for how our security team manages work. By reducing busywork and freeing us to focus on high-priority tasks, AI Studio has literally changed how our team operates—empowering us to take on more impactful, strategic projects in place of time-consuming, low-impact work. Here’s how our security team uses AI Studio internally.
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Copilot similar tickets: Help agents find similar tickets faster | Zendesk Product Spotlight

Jan 21, 2025 By Zendesk In Zendesk
Copilot similar tickets: Help agents find similar tickets faster | Zendesk Product Spotlight As an agent, when you’re stumped trying to solve a ticket, it can be super helpful to see how your teammates have handled similar tickets in the past. The copilot similar tickets feature helps agents find similar tickets to the one they're working on. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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courier

The Evolution of Mobile Development: From native apps to Flutter, React Native, and AI

Jan 21, 2025 By Mike Miller In Courier
I've been making apps since just after the App Store launched - it's actually what made me want to make apps in the first place. Looking back over this journey, it's amazing to see how much has changed. Let me take you through this evolution, because what's happening right now in mobile development is absolutely incredible.
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time doctor

Predictive HR analytics: Your HR team's secret weapon for 2025

Jan 9, 2025 By Time Doctor In Time Doctor
What if your HR (Human Resources) team could spot employees who might leave before they even think about it, recognize top performers early, or figure out exactly which skills your team needs for future success? It’s like having a reliable weather forecast for your workforce, helping you prepare for what’s ahead and ensure your team members thrive in the workplace..
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asana

How to streamline performance reviews with Asana AI: Tips from Asana's head of digital

Jan 6, 2025 By Dani Spires In Asana
As a team leader, I’ve always believed that performance reviews are more than just a checkpoint—they’re a chance to connect with your team on a deeper level. It’s about more than just reviewing work; it’s about diving into the skills and growth opportunities that drive careers forward. For my team, performance reviews are key moments to reflect on progress, celebrate achievements, and identify areas for improvement.
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rocket.chat

10 ways AI-powered public services are driving innovation in government

Dec 29, 2024 By Rocket.Chat Content Team In Rocket.Chat
‍‍ Public services and innovation in government are entering a new era of speed and satisfaction, thanks to the power of AI. A good example of this transformation is the tax chatbot by the Internal Revenue Service, which assists taxpayers with filing their tax returns. Since its implementation, it has led to a 30% reduction in calls to the IRS helpline.
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