Teams | Collaboration | Customer Service | Project Management

Survey report: How knowledge workers really feel about AI

From excitement over the latest tools to speculation about job security and debates over potential benefits and risks, we hear a lot about AI from leaders. But despite AI’s omnipresence in the news and at work, we haven’t heard much about what it means for today’s knowledge workers. What have their experiences with AI been like so far, what challenges have they encountered, and how has AI shaped their hopes, worries, and goals for the future?

Autonomous AI agents: Everything you need to know

When ChatGPT launched, it swept people off their feet. Businesses worldwide started to use generative AI to brainstorm ideas, gain deep insights, and generate content at scale. The adoption rate skyrocketed, and companies that understood the value of generative AI scaled their operations manifold. But this was just the beginning.

AI-Powered ITSM | Jira Service Management | Atlassian

The future of AI-powered ITSM is here with Atlassian’s Jira Service Management. End bad service management for good. Unite Dev, IT, and business teams on a single AI-powered platform to deliver great service experiences. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Agentic reasoning: The fuel to agentic AI's decision-making

Today, we are at the cusp of another significant advancement in AI, Agentic AI. Agentic AI is autonomous, self-directed, and goal-oriented. Unlike traditional AI, which waits passively for user prompts, agentic AI can execute multi-step tasks, adapt in real-time, and respond with minimal human intervention. Gartner predicts that by 2028, 33% of enterprise software applications will include Agentic AI, up from less than 1% in 2024, enabling 15% of day-to-day work decisions to be made autonomously.

AI for Service Management from Atlassian | End BSM | Atlassian

The future of AI-powered ITSM is here with Atlassian’s Jira Service Management. End bad service management for good. Unite Dev, IT, and business teams on a single AI-powered platform to deliver great service experiences. Learn more about Jira Service Management: atlassian.com/ai-itsm About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

7 ways AI-enabled real time messaging is transforming communication

‍ Did you know that over 80% of businesses plan to implement AI-driven chatbots by 2025, according to a 2024 study by Gartner? Not surprisingly—modern team chats have to be fast. Above all, though, it should also be highly individualized and extremely safe. Conventional message systems may fall short of these standards, leaving companies with security concerns, missed opportunities, and poor responses. AI-enhanced real time messaging then comes in quite handy.

Agentic Automation: A Complete Guide

We’ve all heard the promise that traditional automation systems, like Robotic Process Automation (RPA) or AI automation, will eliminate manual work and transform your business operations. This stands true, but only to a certain extent. The traditional automation systems run on rule-based, rigid frameworks, which limits their ability to adapt to changing environments and make independent decisions.