Teams | Collaboration | Customer Service | Project Management
Technology
3 AI analytics to add to your KPIs today
Successful companies are constantly asking questions. Customer support teams are in a tricky situation — they need to optimize costs and still provide the best agent and customer experience. Many businesses use traditional KPIs like average handle time and first call resolution as key metrics. But support leaders wonder if these metrics are really the best path to improved agent performance and increased customer satisfaction. That’s where conversation AI analytics comes in.
Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2022
For the first time in a long time, the world of tech, business, and media seem to be less focused on the pandemic and more focused on the future.
Detect and Fix Slow Proxies For SaaS and Cloud
Crowdsourcing is becoming an essential part of many enterprises, from big companies to startups. This is because it is an incredible way of creating an ecosystem to facilitate different processes within a business. Leveraging the Exoprise platform, companies can benchmark their slow proxies, detect, and fix slow network experiences. Crowdsourcing entails getting information, goods, or services from disparate people worldwide. Often, crowdsourcing is made possible through the magic of cloud-based applications and platforms because of the way the Internet connects people and organizations. Exoprise specializes in crowdsourced monitoring of cloud and SaaS services. We call it crowd-powered.
Getting AI-Powered Customer Service Right
Artificial intelligence (AI) in customer service isn’t a new concept. Harnessing the true power of AI has been an ongoing conversation in the CX world for years, but it’s a notoriously hard thing to get right. Customer-bot interactions can swing wildly from absolutely incredible to brand-damaging, depending on how AI was implemented and how successfully it learned from prior interactions.
Data Industry Predictions for 2022: Real Ways AI is Coming to the Rescue
We're now more than a month into 2022, and one thing we can say for sure is that the world hasn't "gone back to normal." For many of us, remote working and online meetings are a fact of life. App and subscription services deliver our music, television, and groceries. Compared to just two years ago, the way we work and live has changed drastically.
Zendesk Demo: Getting started with analytics
How do I measure and improve my customer experience with reporting and analytics? To sign up for your own demo of Zendesk, visit: https://zdsk.co/ZendeskDemo
Cloud Financial Management: Empowering Remote Finance Teams for 2022
Finance teams have emerged as global strategic leaders with the onset of the pandemic. Be it helping businesses transition into new normal or finding new ways to manage remote operations and reduce operating expenses. Finance teams have been in the heart of it all. This begs business owners to ask the question, “Have I done everything in my power to enable my Finance teams to go about their work?“ Keep in mind that almost every function of the Finance team depends on other departments.
Is the Cloud good for the environment?
If you upgrade your phone every year or two, you’re not alone. If your company regularly renews tech contracts and gives you the latest laptop to take home – and if you’re lucky enough to drive an electric car – well, good for you! But there’s a catch. And it’s huge. Laptops, phones and electric cars need batteries. Extracting the lithium and other rare metals required to make those batteries is resource intensive. Sometimes dangerous.
