Teams | Collaboration | Customer Service | Project Management

September 2021

Get closer to customers with the new Facebook Messenger App 2.0

We’re excited to announce the launch of Rocket.Chat’s new Facebook Messenger App, built to improve customer service efficiency on the go-to messaging app for over 1.3 billion worldwide users. The 2.0 version of the app is a more robust integration with new features that the 1.0 version didn’t offer, such as message automation and customization. This will enable Rocket.Chat users to streamline their customer service efforts while building an exceptional customer experience.

7 reasons why team communication is important in the workplace

Team communication is one of the most fundamental aspects of collaboration. Communication in teams is more than just efficient work. It allows everyone on the team to be educated on any topic that may affect their work. Moreover, it develops trust, builds camaraderie among the team members, boosts morale, and helps employees stay engaged in the workplace.

What is data security and 6 ways to keep your data safe

Ultimate data security is the goal of many companies today. One of the most important goals of IT departments is to keep data secure at all times. However, with advancements in technology, data security is becoming more complex. ⚿ Follow this article to find out why it’s crucial to ensure data security in your organization – and how you can do that. Before you start, get our list of most important features to look for in a secure business communication platform.

5 steps to successful cross-functional collaboration

Many companies want cross-functional collaboration between their teams. It has multiple beneficial outcomes for the organization, both quality and profit-wise. However, cross-functional collaboration requires clear guidance, good communication, and several other aspects. Despite their many benefits, cross-functional teams are often dysfunctional and fail to deliver high-quality results.

Community Open Call: Upcoming Changes to Identity Management Integrations

Check out the recording for the discussion with Rocket.Chat's community around the upcoming changes to Rocket.Chat’s identity management integrations. Speakers: VP of Product - Chris Skelly CEO - Gabriel Engel Chief Opportunities Officer - Sing Li CTO & Co-Founder - Rodrigo Nascimento