Rocket.Chat

Wilmington, DE, USA
2015
  |  By Pavithra Sudhakar
As we enter another quarter, our momentum continues to surge forward. In this product roundup, we'll delve into Rocket.Chat's latest features with a spotlight on the enhanced personalization of the live chat widget. We'll navigate through key usability upgrades and notable bug fixes, all tailored to provide a superior and customizable Rocket.Chat experience. Let's explore what's new and improved!
  |  By Sara Ana Cemazar
Our world is more connected than ever. For many, this has accelerated knowledge exchange and advanced world economies and living conditions. However, it has also made our digital presence more complex. Data security and privacy are at stake, and in some industries, like Government and Defense, this presents significant challenges.
  |  By Sara Ana Cemazar
Federal agencies deal with sensitive data and critical infrastructure while executing their public functions. They are naturally vulnerable to malicious attacks and data breaches. While strategic use of technology and cloud-based systems is important to delivering their mission, security monitoring is crucial. The federal zero-trust strategy calls for a holistic approach to protecting data and systems. Doing so helps mitigate safety concerns and service disruptions.
  |  By Pavithra Sudhakar
Picture this; a virtual coffee shop, where ideas, thoughts, and perspectives merge to form a vibrant community. Just like in any coffee shop, there are rules to ensure a harmonious environment — you shouldn’t litter or disrespect others’ space. Similarly, in our digital platforms, moderation serves as these essential ground rules. Message moderation in a communication platform involves overseeing and managing user content.
  |  By Sara Ana Cemazar
Protecting sensitive data is critical, particularly in the defense and government sectors. The defense sector handles sensitive information that, if disclosed, might jeopardize national security. Additionally, Ransomware as a Service (RaaS) is becoming big business. So, the digital battleground is just as important as its physical equivalent. One option to ensure safe mission communication is to use a self-hosted, air-gapped environment.
  |  By Sara Ana Cemazar
Public safety agencies' core purpose is to protect people's lives during emergencies and unanticipated crises. Therefore, they must have a robust public safety communication system to deliver timely information, promote immediate actions, and exchange mission-critical material and data. The system should also facilitate communication between emergency responders and provide updates to the general public.
  |  By Sara Ana Cemazar
Did you know that the average smartphone user has around 80 apps installed on their device? Yet, users only use about 9 of these apps more frequently than the others. User engagement trends have undergone a significant shift in recent years, and in-app communication strategies are proving to help capture and retain users' attention. In-app chat refers to the messages, notifications, and prompts that users encounter while using an app, guiding them through various features, updates, and offers.
  |  By Sara Ana Cemazar
Real-time communication has taken the centerstage for business growth and user retention. In-app messaging applications empower businesses to engage with customers instantly. Without this, businesses become vulnerable to competition losing out on customer base and revenue potential. As per Business of Apps estimates, However, building a new chat app from scratch is complicated. It consumes considerable time, effort, and resources.
  |  By Sara Ana Cemazar
Nowadays, where instant satisfaction and real-time communication are necessary, companies and individuals are always looking for new and creative methods to interact with their audience. This is where Chat SDKs (software development kits) come into play. With these tools and resources, developers may easily design dynamic, connection-focused chat functionality in their applications.
  |  By Sara Ana Cemazar
Did you know that over half of patients are willing to switch providers if their digital communication needs aren't met? As a result, many healthcare businesses are increasingly adapting customer experience team strategies to improve patient satisfaction. A key element of these innovations is the integration of digital patient communication platforms in healthcare. Recent years have seen a dramatic transition in the healthcare industry.
  |  By Rocket.Chat
This webinar aims to introduce the ultimate toolkit for highly-regulated industries. Our panel of experts includes key representatives from Rocket.Chat, Bluescape, and Pexip, each providing a vast array of knowledge and experience in delivering secure communication platforms for the defense sector.
  |  By Rocket.Chat
💰 FINED: The use of unsecured messaging apps cost American financial firms over $500M in fines – Don't be next! Wells Fargo and other major players in the Financial industry were hit with the biggest penalties by the Securities and Exchange Commission and the Commodity Futures Trading Commission. 🤔The reason? Employees were exchanging messages in non-compliant apps such as WhatsApp, iMessage, and Signal.
  |  By Rocket.Chat
Check out our Open Community Call where we shared more details regarding recent changes and answered questions about updating your workspace to the latest Rocket.Chat version.
  |  By Rocket.Chat
In the European Union, MS Teams is being unbundled from the rest of the Office 365 solutions. Join experts in the secure collaboration space to learn about why security-conscious organizations are moving away from Microsoft Teams.
  |  By Rocket.Chat

00:00 - Introduction

04:17 - Upgrade Plan

05:09 - Step 01: MongoDB MMAP to WiredTiger Migration

15:05 - Step 02: Rocket.Chat Upgrade #1

28:58 - Step 03: MongoDB Upgrade

52:04 - Step 04: Rocket.Chat Upgrade #2

  |  By Rocket.Chat
Time does fly when you’re building the most widely deployed open-source collaboration platform in the world. Can you believe it’s been 5 months since Rocket.Chat SIX was released? From then to now, many exciting features and apps have been released, including an actionable moderation dashboard, a new Chat GPT app, a MS Team bridge, over 25 overall enhancements, and much more. Well, hold on to your (astronaut) helmets, because Rocket.Chat v6.5 is knocking at your virtual door! So… what does that mean to our users? 🤔
  |  By Rocket.Chat
(This is a recording of the live session between Rocket.Chat, Collaboard, and Pexip.) The average employee attends 62 monthly meetings — this can take up to 15% of an organization’s collective time. Poor team collaboration is one of the biggest culprits for unnecessary and unproductive meetings. Rocket.Chat, Pexip, and Collaboard have been helping organizations to collaborate remotely (and securely!) for years now. In this session, the three companies will come together to share our best practices for organizing, structuring, and conducting online meetings.
  |  By Rocket.Chat
This enhancement is aimed at enabling agents and admins to convert chat history into downloadable PDFs. As simple as it sounds. The main purpose is to cover security-centered organizations' needs as they deal with sensitive information and transactions, so they must have the ability to make conversations auditable.
  |  By Rocket.Chat
Citizens, patients, students, or clients in general, usually have multiple service levels for ticket/case escalation. The nature and severity of each case determine how the conversation will be prioritized and properly addressed.
  |  By Rocket.Chat
Executive Order to improve the Nation’s Cybersecurity, Zero Trust Initiatives, DoD Digital, and Software Modernization Strategies, are all pushing digitization and security to the top of government project schedules. Gartner predicts that worldwide government IT spending will grow 6.8% in 2023. 🚀 Government organizations are being challenged to upgrade their internal processes in order to deploy innovative new services and enable more effective collaboration, while fully protecting all users' privacy, data, and communications.

Rocket.Chat is the leading free and open source team communication platform. Communicate and collaborate with your team, share files, chat in real time or switch to video/audio conferencing. Improve productivity by discussing and sharing ideas, projects and files with real-time or asynchronous team chat.

Rocket.Chat is a fast-growing platform that is now installed on over 180k servers and counts over 10m users worldwide as well as having an active, passionate community of over 700 developer-contributors who help Rocket.Chat’s core team of developers to constantly improve the product. Rocket.Chat’s long-term vision is to replace email with a real-time federated communications platform and offer services to enable businesses to be built using Rocket.Chat.

Features:

  • LiveChat: With LiveChat by Rocket.Chat you can add real-time chat widgets to any website or mobile app to get more value from your team chat and provide high quality customer service. Replace other systems and use one communication platform to save time and money. Create a user support helpdesk, answer customer queries and convert leads.
  • Real-time translation: Rocket.Chat uses cutting edge machine learning for automatic real-time message translation between users. Our user interface has been translated to over 50 languages, more than any other team chat service.
  • For all platforms: You can take Rocket.Chat anywhere with our web, desktop & mobile apps, LiveChat clients and SDK.
  • Endless Customization: Customize your platform to tailor its exact look & feel by adding or removing features and selecting your own integrations, plugins & themes.

Open Source Team Communication. Rocket.Chat is free, unlimited and open source.