With over 3 billion gamers all over the globe, online gaming has witnessed a phenomenal rise. Though the players are often perceived to be anti-social, in reality, they prefer to interact with like-minded individuals. Irrespective of the nature of the game, players look for robust communication channels to collaborate with fellow gamers. Traditionally, the in-game chat apps offered text-only messaging that limited communication outside the gaming session.
The way governments interact with their citizens is evolving rapidly. Community engagement platforms are powerful tools that increase the reach and enrich the nature of civic participation. These platforms are digital solutions designed to facilitate collaboration between government bodies and the public they serve. Citizens can voice their opinions, access information, and participate in decision-making processes.
As businesses increasingly adopt hybrid and remote work models, collaboration tools and effective communication have become essential for teamwork, productivity, and overall organizational success. According to a report by McKinsey, digital communication and collaboration tools like team chat apps can improve productivity by 20-30% by reducing time spent on non-essential emails and meetings.
Rapid and secure communication is essential in a contemporary workplace, particularly with the rise of remote work. This is why messaging apps have become vital for real-time collaboration and productivity. The State of Business Communication report indicates that 72% of business leaders believe effective communication boosts productivity. This highlights the importance of messaging apps for more seamless collaboration.
Citizen request software offers a platform for citizens to raise their concerns, offer feedback, or place a request and seek resolution and support. Citizens tend to expect a swift response to their queries and resolutions to their problems. However, a Forrester study shows that only 45% of citizens find it easy to get information, services, or benefits from the federal government.
A community engagement strategy refers to the concerted approach of involving stakeholders in organizational initiatives, policy formulation, and decision-making. Boosting citizen participation enables access to ground-level insights and promotes informed decisions. Several countries have successfully involved citizens in the policy formulation and decision-making process.
Government-to-citizen communication is a cornerstone of effective governance and is crucial for transparency, public trust, and civic engagement. However, governments frequently lag in digital innovation, struggling to meet the high expectations of tech-savvy citizens. Salesforce's 2023 Connected Government Report found that while 87% of citizens confirm that a great digital experience would increase their trust in government, only 35% are satisfied with current digital services.
HIPAA (Health Insurance Portability and Accountability Act) is a crucial legislation that intends to protect patient information and secure their rights. Non-adherence to HIPAA may result in reputational damage, penalties, and hefty fines. For instance, Montefiore Medical Center paid a fine of $4,75,000 in 2024 as the firm failed to conduct a comprehensive risk analysis, review records of information system activity, and so on.
Citizen engagement helps sustain the well-being of the communities we inhabit, facilitating direct dialogues, and co-creating solutions for better governance. A report by the American Psychological Association indicates that: Engaged citizens are more likely to contribute to the overall quality of life, including factors like public health and education. Yet, many argue that civic engagement is waning in this day and age. Young adults are becoming less involved in the decision-making process.
In a corporate environment, tools that facilitate instant chat for companies benefit all stakeholders. For example, seamless internal communication helps employees foster cross-department collaboration, which ultimately promotes a positive work culture. According to Gallup research, businesses that prioritize and cultivate effective communication strategies are 3.5x more likely to outperform their competitors.
|
By Rocket.Chat
This webinar aims to introduce the ultimate toolkit for highly-regulated industries. Our panel of experts includes key representatives from Rocket.Chat, Bluescape, and Pexip, each providing a vast array of knowledge and experience in delivering secure communication platforms for the defense sector.
|
By Rocket.Chat
💰 FINED: The use of unsecured messaging apps cost American financial firms over $500M in fines – Don't be next! Wells Fargo and other major players in the Financial industry were hit with the biggest penalties by the Securities and Exchange Commission and the Commodity Futures Trading Commission. 🤔The reason? Employees were exchanging messages in non-compliant apps such as WhatsApp, iMessage, and Signal.
|
By Rocket.Chat
Check out our Open Community Call where we shared more details regarding recent changes and answered questions about updating your workspace to the latest Rocket.Chat version.
|
By Rocket.Chat
In the European Union, MS Teams is being unbundled from the rest of the Office 365 solutions. Join experts in the secure collaboration space to learn about why security-conscious organizations are moving away from Microsoft Teams.
|
By Rocket.Chat
00:00 - Introduction
04:17 - Upgrade Plan
05:09 - Step 01: MongoDB MMAP to WiredTiger Migration
15:05 - Step 02: Rocket.Chat Upgrade #1
28:58 - Step 03: MongoDB Upgrade
52:04 - Step 04: Rocket.Chat Upgrade #2
|
By Rocket.Chat
Time does fly when you’re building the most widely deployed open-source collaboration platform in the world. Can you believe it’s been 5 months since Rocket.Chat SIX was released? From then to now, many exciting features and apps have been released, including an actionable moderation dashboard, a new Chat GPT app, a MS Team bridge, over 25 overall enhancements, and much more. Well, hold on to your (astronaut) helmets, because Rocket.Chat v6.5 is knocking at your virtual door! So… what does that mean to our users? 🤔
|
By Rocket.Chat
(This is a recording of the live session between Rocket.Chat, Collaboard, and Pexip.) The average employee attends 62 monthly meetings — this can take up to 15% of an organization’s collective time. Poor team collaboration is one of the biggest culprits for unnecessary and unproductive meetings. Rocket.Chat, Pexip, and Collaboard have been helping organizations to collaborate remotely (and securely!) for years now. In this session, the three companies will come together to share our best practices for organizing, structuring, and conducting online meetings.
|
By Rocket.Chat
This enhancement is aimed at enabling agents and admins to convert chat history into downloadable PDFs. As simple as it sounds. The main purpose is to cover security-centered organizations' needs as they deal with sensitive information and transactions, so they must have the ability to make conversations auditable.
|
By Rocket.Chat
Citizens, patients, students, or clients in general, usually have multiple service levels for ticket/case escalation. The nature and severity of each case determine how the conversation will be prioritized and properly addressed.
|
By Rocket.Chat
Executive Order to improve the Nation’s Cybersecurity, Zero Trust Initiatives, DoD Digital, and Software Modernization Strategies, are all pushing digitization and security to the top of government project schedules. Gartner predicts that worldwide government IT spending will grow 6.8% in 2023. 🚀 Government organizations are being challenged to upgrade their internal processes in order to deploy innovative new services and enable more effective collaboration, while fully protecting all users' privacy, data, and communications.
- August 2024 (9)
- July 2024 (10)
- June 2024 (3)
- May 2024 (7)
- April 2024 (8)
- March 2024 (7)
- February 2024 (12)
- January 2024 (6)
- December 2023 (7)
- November 2023 (11)
- October 2023 (11)
- September 2023 (9)
- August 2023 (8)
- July 2023 (4)
- June 2023 (7)
- May 2023 (6)
- April 2023 (7)
- March 2023 (10)
- February 2023 (10)
- January 2023 (8)
- December 2022 (13)
- November 2022 (9)
- October 2022 (2)
- September 2022 (13)
- August 2022 (9)
- July 2022 (4)
- June 2022 (11)
- May 2022 (9)
- April 2022 (4)
- March 2022 (16)
- February 2022 (9)
- January 2022 (7)
- December 2021 (4)
- November 2021 (6)
- October 2021 (2)
- September 2021 (7)
- August 2021 (6)
- July 2021 (6)
- June 2021 (3)
- May 2021 (3)
- April 2021 (6)
- March 2021 (4)
- February 2021 (5)
- January 2021 (5)
- December 2020 (6)
- November 2020 (5)
- October 2020 (7)
- September 2020 (6)
- August 2020 (6)
- July 2020 (5)
- June 2020 (1)
- May 2020 (4)
- April 2020 (7)
- March 2020 (4)
- February 2020 (3)
- December 2019 (3)
- November 2019 (2)
- October 2019 (4)
- September 2019 (2)
- August 2019 (2)
- July 2019 (1)
- June 2019 (1)
- May 2019 (3)
- March 2019 (1)
Rocket.Chat is the leading free and open source team communication platform. Communicate and collaborate with your team, share files, chat in real time or switch to video/audio conferencing. Improve productivity by discussing and sharing ideas, projects and files with real-time or asynchronous team chat.
Rocket.Chat is a fast-growing platform that is now installed on over 180k servers and counts over 10m users worldwide as well as having an active, passionate community of over 700 developer-contributors who help Rocket.Chat’s core team of developers to constantly improve the product. Rocket.Chat’s long-term vision is to replace email with a real-time federated communications platform and offer services to enable businesses to be built using Rocket.Chat.
Features:
- LiveChat: With LiveChat by Rocket.Chat you can add real-time chat widgets to any website or mobile app to get more value from your team chat and provide high quality customer service. Replace other systems and use one communication platform to save time and money. Create a user support helpdesk, answer customer queries and convert leads.
- Real-time translation: Rocket.Chat uses cutting edge machine learning for automatic real-time message translation between users. Our user interface has been translated to over 50 languages, more than any other team chat service.
- For all platforms: You can take Rocket.Chat anywhere with our web, desktop & mobile apps, LiveChat clients and SDK.
- Endless Customization: Customize your platform to tailor its exact look & feel by adding or removing features and selecting your own integrations, plugins & themes.
Open Source Team Communication. Rocket.Chat is free, unlimited and open source.