Teams | Collaboration | Customer Service | Project Management



Onboarding Workflows: Streamlining The First Step To Employee Success

When it comes to employee success, the power of onboarding workflows cannot be understated. If you've landed here, there's a good chance you're grappling with the challenge of assimilating new hires seamlessly into your organization. Sound familiar? ‍ ‍ Fortunately, this article delves deep into answering those concerns, and more. ‍ I've worked with industry leaders to refine and perfect the art of onboarding.


Amplify your purpose: A worksheet to identify your internal communications charter and pillars

Internal communications transcend the boundaries of emails and newsletters. Internal communicators become strategic allies when grounded with a solid foundation and guided principles — a communications charter.


Customer Service Week: 5 Ideas to Celebrate And Reward Service Desk Agents

When the calendar flips to October, it reveals a special occasion that deserves attention and appreciation: Customer Service Week. From October 2-6, 2023, this week is a tribute to the unsung heroes who are behind the service desk and go above and beyond to deliver exceptional customer experiences. This year's theme, "You Make the Magic Happen," adds a touch of enchantment to the celebration, emphasizing the pivotal role of service desk agents in creating memorable interactions.


Cultivating an Effective Remote Culture: From Mindset Shifts to Measurable Benchmarks

Dive into the evolution of today's dynamic business landscape with a focus on remote and hybrid work models. Discover the strategic planning, mindset shifts, and benchmarks essential for organizations to not just adapt, but thrive in this new era of work. Find out how employee tracking systems like Insightful can help!


Time Management Scheduling: Usage of Time Tracker

Time management scheduling is a crucial aspect of life. It is essential in running every kind of business successfully. When an individual manages time efficiently, they can better coordinate their tasks and activities and maximize their productivity.The key purpose of time management is to find more time to perform additional tasks. This might include investing time in leisure activities or investing in skill improvement.


7 ways CX leaders can close the AI trust gap with customers

Few can deny the potential of AI to improve customer experience, but many remain hesitant to trust it. That’s why building customer confidence in AI remains one of the biggest challenges facing CX leaders today. The reasons are understandable: AI is powerful, very technical and can be difficult to understand. The name alone can spark fears of human obsolescence – or getting trapped in an endless loop with a chatbot that can’t help.


Creating a Free-Harassment Workplace

It is every employee’s right to work in a harassment-free environment. Unfortunately, many people face some form of harassment in the workplace. This can be highly damaging to both the individual and the company as a whole. Creating a zero-harassment workplace is essential for all businesses and organizations. In this article, we will discuss how to create and maintain a zero-harassment workplace. We will also cover what employees can do if they experience harassment in the workplace.