Teams | Collaboration | Customer Service | Project Management

January 2022

3 biggest benefits of open source in education

Open source software is making its way into education. Even though using open source software for educational purposes is nothing new, we observe an increased demand for it across higher education institutions. Why now, and why such a surge in interest? Well, there is hardly any industry that didn’t experience an impact made by the pandemic. The conclusion across the board is almost unanimous: the future is digital, and it’s approaching us at a greater speed than ever before.

What is EdTech? 10 companies transforming the way we learn

EdTech has been a crucial part of a digital learning experience for many students and teachers. Now, the market for online learning apps is drastically expanding. The abrupt increase in the number of EdTech users, fueled by the pandemic, has shown that digital education is necessary to equip students with the skills essential for their future. That’s why experts predict that the EdTech market will almost double in size by 2025 - meaning that the total EdTech spend will be $404 Billion.

The human factor in IT security compromise and its mitigation

Look at the following statistics on insider threats. There are over 2,500 internal security breaches in the US every single day. The impact of insider threats affects more than 34% of businesses globally. Within the last 2 years, the increase in such incidents has gone up by 47%. The cost to businesses surpassed $2.7 million in 2020. Yet, employees are not the only threat when it comes to cybersecurity. Lax systems within the organization have a big role to play.

Digital education: 10 benefits for universities and students

The world is growing more digital by the minute. Although digital transformation has impacted businesses the most, educational institutions also face an increased need for digital strategies. Ever since the world went completely digital due to the pandemic in 2020, digital education has become a priority for students, parents, teachers, and educational institutions alike.

Add a team poll to any Rocket.Chat channel

Have you ever wished to measure your team's sentiments on a topic with a live poll? There is a free Rocket.Chat app for that! As many of you discovered already, you can easily use our poll app to perform basic polls. But most of you found the existing poll app rather limiting. We heard you! We’ve launched a new app - the Poll Plus app that can do much more than the old app on Rocket.Chat.

Multichannel vs. omnichannel customer service: what you must know

Multichannel vs. omnichannel is a well-known debate in the online business world. The terms are used for both customer support and marketing, but what do they mean? What's the difference? And which method is best to satisfy the needs of both the business and the customer? While the final decision is entirely yours, let us help you learn about these two ways of interacting with clients, how they are different, what companies choose said ways, and which way is considered the best.