Knowledge Process Outsourcing (KPO) means hiring a third-party vendor to work on a company’s information-related business activities. It involves contracting tasks, like research, legal services, tax calculation, etc., to skilled experts in that particular field. However, a business owner considering knowledge process outsourcing needs to clearly understand the role it will play in their success. This can help them identify the tasks they need to outsource and find the right KPO partner.

Although we’re eager to move past the COVID-19 pandemic, it’s impossible to separate the events of the last few years from the rapid rise in employee monitoring software adoption. As companies worldwide suddenly and unexpectedly found themselves working remotely, employee monitoring software became a way to manage the transition. Companies wanted to ensure their people were working when they were supposed to be working.

The Business Process Outsourcing (BPO) industry is projected to grow by approximately 9.1% globally between 2022 and 2030. All industries within the BPO service sector, including Knowledge Process Outsourcing (KPO), will see substantial developments and improvements soon. India, for instance, has seen its KPO industry grow by over 45% in the last five years. As a result, it’s important for employers to explore the benefits of KPO and understand how they can gain from it.

Knowledge Process Outsourcing (KPO) involves outsourcing core business activities and highly specialized knowledge related work to third-party professionals. Many businesses today choose KPO to access advantages like cost savings and improvements to the company’s efficiency. So, what is KPO, and could it be right for your business? In this article, we’ll explain what KPO is and describe a few different types of KPO services.

Hybrid work schedules have been a hot topic for most of this year, and we don’t imagine that will change in 2024. On the contrary, the hype around hybrid work is likely only just beginning. As champions of work-from-anywhere culture, the entire Time Doctor team is firmly seated on the bandwagon. We’re cheering on the companies leaning into hybrid and remote workforce management and helping them by removing barriers. However, not everyone is as excited.

After months of failed negotiations, unionization and bubbling frustration, New York Times (NYT) tech workers announced a half-day strike on October 30, 2023. Of the almost 700 strikers, over 500 joined via Zoom and around 150 formed a picket line outside the NYT HQ. Some wore Halloween costumes. From the outside, this strike might have looked a bit odd. But at its core is an issue that’s making headlines worldwide, often for the wrong reasons.

The world of work is changing rapidly, and recent events at The New York Times have brought this transformation into sharp focus. Tech workers at the renowned publication recently staged a half-day strike to protest against return-to-office rules. This incident highlights the importance of flexible work arrangements and the complexities of the modern workplace.

The debate surrounding remote work versus in-office work is far from over. A recent study published by Fortune on October 23, 2023, adds an interesting dimension to this ongoing conversation. The report reveals that a majority of office workers are willing to forgo higher salaries to continue working remotely.

During the pandemic, many of us started working from home. We were kept safe by this change. Now some people are returning to work. However, there is a cost involved. According to a new study, returning to work can cost $51 per day. This article discusses what this study found and what it means for office workers and managers. Returning to the office might not only consume more of your time, but also drain your wallet. Owl Labs recently shared its annual State of Work report with Fortune.

Global CEOs are increasingly eager to bring their workforce back to traditional offices, but reality seems to be at odds with their hopes. In spite of these executive mandates, many office spaces remain empty.

One of the biggest perks of working remotely is the added flexibility it allows for distributed teams. Although studies show that many remote employees work longer and harder, it can be challenging to check in or monitor their work. How can you be sure your distributed team is clocking in on time and staying on task throughout the day? In this article, we’ll cover how to know if remote employees are working using 8 actionable tips.

Amazon, a prominent corporate entity in the United States, has been garnering attention for its endeavors to encourage employees to return to the physical office. In a significant move, the company is authorizing supervisors to dismiss employees who oppose its return-to-office directive. This article will delve into this recent development and its implications for Amazon’s workforce.

Roblox, the renowned online gaming platform, has recently unveiled its new hybrid work model, urging its employees to mark their presence at its San Mateo, California headquarters on Tuesdays through Thursdays. In a surprising turn of events, employees opting against this new setup are being extended a severance package. This strategic move positions Roblox among a growing number of large firms shifting away from complete remote work.

In a recent podcast interview, Narayana Murthy, the founder of Infosys, shared his insights on why young Indians should aim for a 70-hour work week. The comment has generated quite a buzz, sparking debates about work-life balance and the realities of the modern workplace. However, one thing is clear: Murthy was not talking about grinding away aimlessly for 70 hours but about targeted, purposeful work.

Whether you’re an IT technician or an ardent PC gamer, you need to ensure that every part of your computer is up and running efficiently. However, your computer’s task manager can’t give you a full picture of what’s actually happening inside your PC. Fortunately, the right PC monitoring software can help you out here.

Between employees, equipment, and technology, call centers can quickly become cost centers. If you align with the 54% of CFOs who intend to focus on cost reduction, you can’t afford to run an overly expensive contact center. So, how can you keep costs in check and avoid letting your expenses bloat? Let’s cover 11 tactics for tackling call center cost savings, including ideas for everything from advanced technology to employee retention.

TikTok employees in the United States have expressed frustration and concern following the company’s introduction of a tool for monitoring office attendance and the imposition of disciplinary measures for non-compliance with new in-person work mandates. The move is part of an unconventional effort to encourage employees to return to the office, employing custom data-collection technology.

When you manage an in-office team, it’s relatively easy to tell if an employee isn’t doing their job. You can simply stop by their desk or set up in-person check-ins. However, monitoring remote employees isn’t quite as straightforward. At Time Doctor, we’ve been growing our remote team for over a decade. We’ve learned a few things about encouraging remote employees to stay focused while giving them space to do their jobs.