Teams | Collaboration | Customer Service | Project Management

April 2023

What is Computer Tracking Software?

Computer Tracking Software is a form of electronic tracking tool that includes the process of tracking and recording a user’s activity on a computer network. The software is generally used by employers to track employees’ productivity, attendance, data movement, malicious messages, potential insider threat activity, work behavior, and engagement at the workplace. Such computer tracking software works wonders for office, remote and hybrid workforce. Take a Free Trial

What is Leave Management Software? Requirement, Features, Benefits

With the advancement of technologies and integrations in day-to-day business, an effective leave management system has taken its own importance in low, midcap, and higher enterprises. No organization that aims to rise high by eliminating time-killers would want to deal with the daily hassle of manual leave management. Therefore, it becomes important to know the significant problems solved by leave management system modules.

What is Workforce Engagement Management: An Overview

Workforce engagement management (WEM) is an exclusive terminology to check and improve customer service agent engagement. An engaged agent is committed to his employer which simply means that he is also contributing a lot to meeting business objectives for his organization. In a contact center, the terminology typically means accomplishing exceptional customer service and individual KPI targets.

What is Employee Empowerment and its Role in the Workplace?

How does employee empowerment benefit an organization’s common goal? The importance of empowerment in organizations plays a very important role. Employee empowerment refers to the authority, control, resources, responsibilities, and freedom for employees to resolve issues and make better decisions for their organization. It is very much clear that empowering your employees leads to an increase in overall productivity.

Top 10 Remote Team Management Tips

66% of workers operate from home at least part of the time, according to recent Robert Half research. Even after the pandemic is officially over, they want to work remotely three days per week on average. Our company also conducted a separate survey and found that 74% of organizations allow employees to work from home. Companies like Aha, NationBuilder, and Automatic Buffer are some companies successfully working as 100% remote companies.