With the growing shift to flexible work, workplaces are evolving and so are the workforces. This change once adopted for work continuity due to pandemic disruptions has transformed into a strategic advantage for organizations across the globe. Now when virtual has become the new work norm, the state of remote work in 2024 looks promising and is expected to strengthen its lead in subsequent years and beyond.

For better productivity and cost benefits in remote work, more organizations are shifting to the future of work. Organizations with office work look forward to distributed work mode as the best alternative. Here the concern they consider the most is how to measure employee performance in a flexible and unmonitored distributed work environment.

With the evolving workplaces, more contact center teams are now working remotely which presents a challenge for remote organizations to measure employee behavior at work and ensure compliance with business policy and data privacy. Evaluating employee actions not only helps you predict workplace risks but also negates the impact on business reputation and client trust.