TeamSupport

Dallas, TX, USA
2008
  |  By TeamSupport
In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Let's just get right into it! Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business.
  |  By TeamSupport
Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service.
  |  By TeamSupport
In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.
  |  By TeamSupport
In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. But what happens when you add innovative software solutions into the mix? Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.
  |  By TeamSupport
In today's fast-paced business environment, productivity is the name of the game. Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. One area that often gets overlooked is customer support. Yet, it's a critical touchpoint that can make or break your relationship with customers. In this hyper-competitive landscape, merely responding to customer queries isn't enough.
  |  By TeamSupport
In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. This platform is designed with customer-centric organizations in mind, aiming to help them cultivate strong relationships with their customers.
  |  By TeamSupport
Selecting the right customer support solution can feel like a daunting task, especially with so many options available in the market. However, it's a crucial decision that can significantly impact the success of your customer service department and, consequently, your business at large. Here are some tips from our TeamSupport experts on how to choose the solution that fulfills your requirements without breaking the bank.
  |  By TeamSupport
Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. One such transformative tool that has gained prominence is automation. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation.
  |  By TeamSupport
In today's fast-paced business world, customer support is not just a department; it's the backbone of your company. As businesses continue to evolve, so do their customer support needs. This is where TeamSupport software comes into play. TeamSupport is the number one ticketing and live chat solution for customer-centric businesses.
  |  By TeamSupport
There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? It certainly wasn’t as accessible or intuitive as it is today. Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next.
  |  By TeamSupport
Learn more about our AI-Assist for chat.
  |  By TeamSupport
Take a look at how you can utilize TeamSupport products to automate your customer service experience and make a splash for your customers.
  |  By TeamSupport
We are extremely excited to announce the release of TeamSupport AI. Allow your agents to We would love for you to get a chance to see the first iteration of our AI in action. Reach out to your Account Executive or your Customer Success Manager to learn more.
  |  By TeamSupport
This video explains how your customers can see the KB articles only if they can login to the Support Hub.
  |  By TeamSupport
This is a beta version of our Summary AI coming soon.
  |  By TeamSupport
Explore the many ways that you can connect with your customers using the Messaging and Live Chat Channels.
  |  By TeamSupport
A deeper look into TeamSupports Assets and Inventory.
  |  By TeamSupport
This video shows you the steps on how to easily build a Guide Bot with TeamSupport.
  |  By TeamSupport
Unleash the power of Answer Bot Analytics to discover hidden customer patterns and behaviors.
  |  By TeamSupport
Learn how the Sediment score works so you can understand your customers.
  |  By TeamSupport
From understanding the key differences, to learning how to make customer service a profit center and choosing the right support software to enable growth, this eBook explores the benefits of B2B customer support.
  |  By TeamSupport
Customer support and software development teams often have a complex relationship. Both departments need each other in order to be successful, but often they do not have the tools or processes in place to make the most of the valuable relationship.
  |  By TeamSupport
Customers know when you are using a script, and they don't like it. Scripts are impersonal, irritating to customers, and demotivating to your customer support team..
  |  By TeamSupport
This eBook provides tips and best practices for ticket management in customer support.
  |  By TeamSupport
Customers are more and more frustrated with the level of service they experience these days, due to long hold times, repeating issues multiple times to different agents, and having to contact a company over and over for the same reason.
  |  By TeamSupport
This eBook explores the importance of self-service support, why it makes for great customer service, and how to properly implement self-service options.
  |  By TeamSupport
Customers actually prefer self-service, according to many studies and reports including Forrester's top trends in customer service. It provides fast answers, and eliminates the need to wait on hold when phoning support. But as with any factor of B2B customer support, there are best practices to follow in implementing self-service.
  |  By TeamSupport
This eBook explores the importance of customer support software in the business-to-business (B2B) industry and how TeamSupport's software enables success.
  |  By TeamSupport
Understand why customer experience is even more important in B2B, the part it plays in B2B growth, and how to improve the customer experience in this eBook from B2B customer support software leader TeamSupport.
  |  By TeamSupport
A unified experience is like taking the multi-channel approach and gold-plating it, so that no matter how your customers access your support (email, phone, portal, social media, etc.) they get the SAME wonderful experience. Using the right system not only accomplishes this, but also eases the burden on your support team, reducing frustration and improving morale.

TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently.

Omnichannel support options let you provide support where and when your customers prefer, while maintaining all information through one central database to ensure your team has access to all data, and doesn't waste time switching between multiple systems. Native integrations, built in screen and video recording, customer distress index, and product and version tracking ensure you can provide exceptional customer support while reducing costs.

We help get the focus of customer support back where it belongs - your customers!