TeamSupport

Dallas, TX, USA
2008
  |  By TeamSupport
Businesses often find themselves entangled in the web of complex customer interactions and inquiries. As companies scale, the intricacies of providing consistent, high-quality customer support can escalate swiftly. That's where TeamSupport steps in, turning complications into simplified processes. With a laser focus on efficiency and clarity, TeamSupport streamlines the customer service experience.
  |  By TeamSupport
In the world of customer service, businesses of every scale are constantly on the lookout for that perfect tool. That one solution that not only promises to streamline their customer support, but actually delivers on that promise with grace, agility, and, most importantly, tangible results. Enter TeamSupport. What truly sets TeamSupport apart in a sea of competitive offerings? Let's discuss the landmarks that make TeamSupport stand out and ensure we excel in delivering unparalleled customer support.
  |  By TeamSupport
In the fall of 2020, POMS Corp., a leader in the manufacturing industry, decided that enough was enough. For years, the POMS support team had battled a ticketing system that seemed to create more problems than it solved. Support requests were frequently buried and lost, only to resurface too late. Some tickets were even left unanswered, leading to unsatisfied customers and frustrated team members.
  |  By TeamSupport
In the digital age, where instant gratification is the norm, immediate responses to customer inquiries can make or break a brand's reputation. This rings especially true for software companies. Jackrabbit Technologies, an online class management software provider catering to children's activity centers, learned this firsthand. Before their partnership with TeamSupport began in 2011, Jackrabbit relied solely on emails to handle customer support.
  |  By TeamSupport
TeamSupport is thrilled to announce its latest suite of AI-powered tools, built to increase agent efficiency and help your team take customer support to the next level. TeamSupport’s AI Assist incorporates the latest conversational AI technology, acting as a seasoned copilot to help agents close tickets faster, bringing faster, more satisfying resolutions to customers with less tedious manual work for agents.
  |  By TeamSupport
In today's fast-paced world, every second counts. Enhancing the efficiency of support teams is not just a necessity but a mandatory strategy for businesses aiming to thrive. It's all about optimizing the customer experience and ensuring that interactions are as seamless as possible. This is where a stellar support ticket system becomes indispensable.
  |  By TeamSupport
TeamSupport is excited to announce the launch of its newest release, Status Approval Workflow—the first release in a series of workflow options that will be available in TeamSupport in the coming year. TeamSupport currently allows any user within an organization to update the status of a ticket, but in some cases, these actions need to be signed off or approved by a specific team member.
  |  By TeamSupport
In the ever-evolving landscape of customer service software, TeamSupport stands out with its dedicated focus on enriching customer support. It differs from other platforms by emphasizing a holistic approach to each customer interaction. Zendesk, another significant name in this space, also provides robust solutions for customer service.
  |  By TeamSupport
Businesses today cannot afford to lag in response times or fumble with clunky support processes. That's where the magic of simplified ticket management comes into play. Enter TeamSupport: a game-changing support ticket system that is revolutionizing the way support agents interact with customers, emphasizing ease of use, personalized support, and operational efficiency.
  |  By TeamSupport
When it comes to support, every second counts. The constant barrage of support tickets can often feel like a relentless wave, threatening to overwhelm even the most seasoned support teams. Amid this tumultuous sea of demands, the siren song of automation calls out – promising a haven of efficiency and tranquility. TeamSupport, with its cutting-edge automation features, emerges as the guiding light for software support teams navigating these treacherous waters.
  |  By TeamSupport
Take a look at our new "Approval Workflow" functionality. Make sure the proper steps are taken before a ticket or project moves to the next step!
  |  By TeamSupport
AI is rapidly transforming the way we work. Check out TeamSupport's powerful new AI features and see how we can help your team to deliver exceptional customer support at scale.
  |  By TeamSupport
Connect your Development with your Support Team using the TeamSupport integration with Azure DevOps.
  |  By TeamSupport
Learn more about our AI-Assist for chat.
  |  By TeamSupport
Take a look at how you can utilize TeamSupport products to automate your customer service experience and make a splash for your customers.
  |  By TeamSupport
We are extremely excited to announce the release of TeamSupport AI. Allow your agents to We would love for you to get a chance to see the first iteration of our AI in action. Reach out to your Account Executive or your Customer Success Manager to learn more.
  |  By TeamSupport
This video explains how your customers can see the KB articles only if they can login to the Support Hub.
  |  By TeamSupport
This is a beta version of our Summary AI coming soon.
  |  By TeamSupport
Explore the many ways that you can connect with your customers using the Messaging and Live Chat Channels.
  |  By TeamSupport
A deeper look into TeamSupports Assets and Inventory.
  |  By TeamSupport
From understanding the key differences, to learning how to make customer service a profit center and choosing the right support software to enable growth, this eBook explores the benefits of B2B customer support.
  |  By TeamSupport
Customer support and software development teams often have a complex relationship. Both departments need each other in order to be successful, but often they do not have the tools or processes in place to make the most of the valuable relationship.
  |  By TeamSupport
Customers know when you are using a script, and they don't like it. Scripts are impersonal, irritating to customers, and demotivating to your customer support team..
  |  By TeamSupport
This eBook provides tips and best practices for ticket management in customer support.
  |  By TeamSupport
Customers are more and more frustrated with the level of service they experience these days, due to long hold times, repeating issues multiple times to different agents, and having to contact a company over and over for the same reason.
  |  By TeamSupport
This eBook explores the importance of self-service support, why it makes for great customer service, and how to properly implement self-service options.
  |  By TeamSupport
Customers actually prefer self-service, according to many studies and reports including Forrester's top trends in customer service. It provides fast answers, and eliminates the need to wait on hold when phoning support. But as with any factor of B2B customer support, there are best practices to follow in implementing self-service.
  |  By TeamSupport
This eBook explores the importance of customer support software in the business-to-business (B2B) industry and how TeamSupport's software enables success.
  |  By TeamSupport
Understand why customer experience is even more important in B2B, the part it plays in B2B growth, and how to improve the customer experience in this eBook from B2B customer support software leader TeamSupport.
  |  By TeamSupport
A unified experience is like taking the multi-channel approach and gold-plating it, so that no matter how your customers access your support (email, phone, portal, social media, etc.) they get the SAME wonderful experience. Using the right system not only accomplishes this, but also eases the burden on your support team, reducing frustration and improving morale.

TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently.

Omnichannel support options let you provide support where and when your customers prefer, while maintaining all information through one central database to ensure your team has access to all data, and doesn't waste time switching between multiple systems. Native integrations, built in screen and video recording, customer distress index, and product and version tracking ensure you can provide exceptional customer support while reducing costs.

We help get the focus of customer support back where it belongs - your customers!