Teams | Collaboration | Customer Service | Project Management

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Master the Art (& Science) of Happy, High-Performing Teams with Workload Balancing

Explore the twin challenges of overutilization and underutilization in the workplace. Learn how Insightful's comprehensive solution helps managers prevent burnout, boost engagement, and optimize workloads. Discover practical tips and real-world examples of successful implementation.

How ServiceNow manages projects end to end with Miro's flexible collaboration workspace

Discover how ServiceNow, a leader in IT service management, utilizes Miro to optimize project management and team collaboration. In this video, Imani Thomas, a Solution Consultant at ServiceNow, shares her firsthand experience with Miro, highlighting how it enhances her ability to oversee territory and goal planning. Miro's platform allows for seamless communication and quick sharing of ideas, enabling Imani and her team to view all project components in one consolidated space, from start to finish.

Why You Shouldn't Trust Unencrypted Communication Apps with Your Business Secrets

In today's business world, communication is the lifeblood of any company. Whether it's sharing new product ideas, confidential competitor information, unreleased financial data, or discussing personnel matters, these interactions are vital and involve every employee. To protect such sensitive information, companies often rely on NDAs, confidentiality notes on presentations, or email footers. However, one crucial aspect they frequently overlook is the security of the communication platform itself.

Live TSU Webinar June 2024 Streamlining Ticket Management with Approval Workflows in TeamSupport

Join us on Wednesday June 26th, from 11:00 am - 12:00 pm CST for our monthly TSU webinar where we will explore the Approval Workflows feature in TeamSupport! This powerful tool ensures that critical ticket status changes are reviewed and approved by designated managers, preventing errors and ensuring smooth resolutions. We'll walk you through the setup, usage, and benefits of Approval Workflows, providing you with the knowledge to enhance your team's efficiency and customer satisfaction.

5 Steps to Better CHANGE MANAGEMENT for Agencies w/ Rob Sayles

Do you feel like something’s not working in your agency? You’ve got processes that are outdated (or just plain not documented). You’ve got tools that aren’t the right fit or you’re not getting enough out of. Even though you feel the need for change, it terrifies you. If so, you’re not alone, I was at an agency-focused conference in Denver just a few weeks back, and several agency owners I spoke with said that they knew they needed to make a change with a major software platform that helps run their agency, but they were scared to make the switch.