An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Management Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.

Is your team losing productivity due to persistent IT issues? A robust IT Service Desk can be the key to streamlining tech support and ensuring smoother operations. In this post, we’ll break down the essential role of the IT Service Desk, why it matters for your business, and how adopting the right tools and practices can transform your IT service management.

Data is the backbone of modern organizations. Teams use data to gain insights about customer behavior, audit and optimize operations, forecast future events, and uncover hidden trends that can lead to growth. But while data is critical, many organizations still struggle to harness it effectively. For example, their datasets may be expansive, disconnected, or siloed across numerous platforms, so aggregating it and drawing tangible insights to drive positive change can be really difficult.

A staggering 90% of companies intend to implement return-to-office policies by the end of 2024, as per an August report from Resume Builder, which surveyed 1,000 company leaders. If you are creating a return to work plan, sending a welcoming and detailed return to work letter could make it easier for the employees and your HR (human resources) team. It’s a document that details the timeline and the process of the return for your employees.

In the fast-evolving world of Software as a Service (SaaS), customer retention is paramount. Users demand swift solutions and consistent service across various touchpoints. A multi-channel support strategy, which offers assistance via platforms like chat, email, social media, and more, significantly enhances customer satisfaction. Let’s explore the importance of multi-channel support, its numerous benefits, and the best practices for maintaining consistency across channels.

If you have a large company, multiple locations, or employees who work in the field, keeping track of employee attendance manually can be impossible. You may go an entire day without seeing all of your employees, so it’s hard to know if they’re where they’re supposed to be when they’re supposed to be there. Attendance apps can help with that.

I’m not into gaming. To tell you the truth, the most advanced game I ever played was Mario back in the 90s. But here I am today, writing about comparing Discord vs Slack — the most advertised team chat app out there. As luck would have it, some of my coworkers are gamers and heavy Discord users. They helped me out and shared some expert opinions about Discord for this comparison.

In today's busy and ever-changing business world, teams must work well together to succeed. Being connected is critical to successful teamwork as we rely more on technology and work from different places. This connection helps teams overcome distance, time differences, and departmental divides, making it possible for them to talk, share ideas, and work together in ways that were not possible before.