With the ever-changing consumer behaviour and uncertain situations, it is very difficult for today's businesses to function without caring about their customers. But caring is not enough, you need to build an emotional connection with them. Simon Johnson, General Manager, UK & I, Freshworks and CX Rockstar James Dodkins in this LinkedIn live discuss what it takes to emotionally connect with your customers.

Learn more about Freshworks:
Website: https://www.freshworks.com/
Twitter: https://twitter.com/FreshworksInc
LinkedIn: https://www.linkedin.com/company/freshworks-inc