Enterprises and organizations are continually seeking strategies to enhance efficiency, reduce costs, and maintain a competitive edge. One such strategy that has gained prominence is the implementation of a Global Business Services (GBS) model. This approach centralizes various support functions across a company, fostering streamlined operations and improved service delivery for internal employees and external customers.

Enterprise companies are increasingly turning to shared services teams to enhance operational efficiency and reduce costs. This shift is driven by workforce reductions, technological advancements, and the integration of artificial intelligence (AI), enabling organizations to achieve more with fewer resources.

Over 50% of customers will switch to a competitor after a single unsatisfactory customer experience. Here’s a list of 35 more customer experience statistics to share with your team.

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

See how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.

We’re pleased to announce that InvGate has recently renewed the SOC 2 Type II certification for the 2023-2024 period. This achievement shows our commitment to the industry’s best data protection and compliance practices. The SOC 2 standard was developed by the American Institute of Certified Public Accountants (AICPA). It consists of a third-party audit that evaluates how companies worldwide handle data privacy. Keep reading to learn how the renewal impacts you.