ServiceDesk Plus Chatbot

Workativ

Nov 5, 2020

Enhance your ServiceDesk Plus experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ.

For ServiceDesk Plus users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow automation, to enable 24/7 conversational self-service for your employee support. 

In this video, you can learn about:-

Workativ’s one-click integration with ServiceDesk Plus and Slack or MS Teams for AI-based Self-Service
A platform purpose-built for workplace support vs. other generic chatbots and automation tools
Auto-resolution of IT and HR issues and workflows process via Slack or MS Teams
The value you can provide to employees with our platform, integrated with ServiceDesk Plus and Slack or MS Teams.

What is Workativ?
Modern IT & HR teams use Workativ to transform the way they provide support to employees. To improve employee experience and reduce support costs, Workativ helps companies purpose-build an intelligent & integrated Chatbot with out-of-the-box workflow automation capabilities so employees can self resolve repetitive IT and HR issues and service requests autonomously without the need to contact Helpdesk or HR teams. 

Workativ Assistant fully automates a request, e.g. the onboarding new employee, creating and managing distribution lists, unlocking accounts, and much more. Because of a fully automated solution, with an automation marketplace for workflows, the time on resolving issues and requests is drastically reduced to few seconds, enabling more productivity for employees, HR and IT Help Desk support teams.

Workativ enables companies of all sizes to: