Why AI agents mark a massive change in CX
Autonomous AI agents will be the new first point of contact in CX – instantly ready-to-go and capable of resolving the vast majority of customer issues.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
AI
Why we need humans more than ever in the age of AI, featuring global employee communication expert Monique Zytnik (podcast recap)
Think humans are dispensable in the age of artificial intelligence (AI)? The opposite is true — we’ve never needed human intelligence in the workplace more to navigate organizational blind spots, communicate effectively, and lead with authenticity.
What you need to know about Zendesk's AI-powered workforce management tools
Here's what you need to know about Zendesk's AI-powered workforce management tools. With Zendesk AI-powered workforce management, forecasting, scheduling agents, and tracking performance are a breeze. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
AI tips for businesses | Zendesk #shorts
AI tips for businesses | Zendesk What's your top tip for getting started with AI? Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
The 10 Most Common InvGate AI-Hub Questions, Answered
Incorporating Artificial Intelligence (AI) into everyday tasks is no longer a distant dream but a present reality. At InvGate, we've taken a step towards this with our AI-Hub. This suite of AI-powered features has been designed to add an additional layer of intelligence to our existing products, InvGate Insight and Service Desk. Many tasks that were historically believed to be only achievable with human intelligence are now being tackled by AI.
Asana Unveils AI Teammates to Tackle Complex Workflows and Elevate Teamwork
Asana's Proprietary Data Model, The Work Graph®, Provides the Ideal Structure for AI Teammates to Collaborate with People in the Flow of Work, Power Customized Workflows, Triage Risks, Action Projects, and Reallocate Work to Achieve Goals Faster.
A look into Zendesk's AI implementation journey | Conversations with Zendesk podcast
On this episode, we’re joined by Steven Warfield, Vice President of Customer Service and Technical Support at Zendesk. Steven shares insights into how AI is transforming customer service at Zendesk, emphasizing the importance of human interactions and career growth alongside AI implementation. He also shares valuable feedback from Zendesk customers on their experiences and preparations for an AI-powered future.
Productivity & Efficiency in the Age of AI & Automation
The gears of the modern workplace are shifting. The surge in adoption of artificial intelligence (AI) and automation shows no signs of slowing down, with at least 35% of global companies using AI in 2024. Repetitive tasks that once clogged our calendars are now devoured by AI in seconds, freeing us up to focus on the aspects of our roles that truly matter: problem-solving, creative thinking, and strategic decision-making.
The customer experience jackpot: how Zendesk is winning big with AI
Learn about the features announced at Relate 2024 to see what Zendesk promises for future customer and employee engagement.