Popular Chat Software Trends: Chat software gives invaluable capabilities to improve customer satisfaction and experiences across all sectors when used effectively. Providing exceptional customer service that cannot be matched by your competitors is crucial for business success. As conversational platforms continue to transform service teams’ capabilities, there are a few key trends that have emerged in chat software that empower brands to better support customers now and in the future.

Before we start, let's clear up a few Three Letter Acronyms (TLAs)! LTS stands for Long-term support, and denotes a version (or release) of a software product that is specifically designed to receive support for an extended period. ESS refers to Element Server Suite, the name of our backend hosting product that gives organisations the control and flexibility to make full use of their data sovereign real-time communications. So, hopefully, now it makes sense when we say that ESS now comes with LTS!

Use Asana’s smart editor feature to automatically adjust and improve your writing. You can even specify the level of detail you want to include and the tone you want to strike. Who couldn’t use a little extra time? It’s hard to carve out calendar space for your daily priorities—let alone time to actually think and plan. But if you’re feeling crunched, Asana can help. These time-saving tips can help you intelligently eliminate busywork and make a greater impact, faster.

Inclusive leaders play a crucial role in creating a positive, productive work environment for a diverse workforce. But what does it mean to be an inclusive leader, and why is it so important?

Gone are the days when customers rummaged through websites to find business contact details or jotted down email addresses and phone numbers to reach out. The strategy to embed chat widgets has elegantly streamlined this process, emerging not merely as a modern touch but as a prevailing standard in digital communication. According to Freshworks, over 41% of customers now expect a live chat widget on websites, showcasing a significant shift in user preferences.

More collaboration isn’t always better. In fact, research from The Work Innovation Lab, a think tank by Asana, shows that too much collaboration can actually hold workers back. In a survey of over 1,500 workers, 29% of leaders said that the expectations put on employees to collaborate prevented them from completing their work. But while too much collaboration is bad, teams still need to work together to achieve business goals.

It’s no secret that the cornerstone of good business practices and processes lies in effective interdisciplinary communication. You want employees from different departments and with varied levels of expertise and experience to be able to engage with one another on a level playing field, rather than there being an imbalance in every interaction.

We are always asked about engaging leadership: How do you get your executive and leadership team invested and involved in your intranet? We want to share a few tips and a worksheet you can challenge your executive team to complete.

Operations teams face unique challenges when it comes to collaborating cross-functionally. Amanda Howell, the Director, Portfolio Management & PMO, Internet, at T-Mobile, saw this firsthand when managing programs like the launch of T-Mobile’s High Speed Internet. We recently sat down with Amanda to get her strategies for leveraging Asana’s work management platform to drive operational efficiencies, work smarter, and ultimately, achieve goals.

Every organization needs to empower its employees with ways to share mission-critical information with one another. There are lots of ways to go about this and plenty of things to keep in mind when orchestrating and overseeing the sharing process. So stick with us as we go over the how and the why of everything involved for efficient, safe document distribution today.