Editor’s note: Digital transformations can frustrate employees if leaders don’t communicate opportunities to learn new skills. Successful change initiatives depend on structured communications for long-term sustainability.

Do you have a favorite place to shop? Take a moment to imagine it. What does it look like? How does it feel? Whether it’s a farmer’s market, a home improvement center, or the storefront of a luxury brand, we don’t just shop there for what we buy. We love the carefully-curated experience, designed to be memorable. It’s the little touches that make a customer experience unique and keep shoppers loyal. That’s what customer experience strategy is all about.

My KonMari journey began a few months into the pandemic. I picked up Kondo’s definitive work about tidying up out of boredom. I admit I was surprised at how quickly her ideas resonated. It might have been the rut I was in because of lockdown and working from home, but I was immediately following the steps religiously at home. During a period of excessive time indoors, her process brought much-needed peace and joy to my home. Work was a different story, though.

This month at Miro we released many of the features that were talked about at Miro Next and a few more besides. Read on to see how Miro’s newest features can help your team work better together, check out our roundup of releases from July. This month at Miro we released many of the features that were talked about at Miro Next and a few more besides. Read on to see how Miro’s newest features can help your team work better together, check out our roundup of releases from July.

The daily bombardment of alerts dinging, beeping, and ringing from all those applications we use is enough to drive someone completely crazy. Yet, for some inexplicable reason, we allow ourselves to be interrupted by Slack in a way we wouldn’t from any other platform. Even though it seems completely counterintuitive, and despite the sheer amount of daily notifications (because we still can get a bunch of notifications from Slack alone), we love and use Slack—a lot.

Editor’s note: Tech decisions can set the tone for how employees experience belonging, especially in distributed workforces. Successful leaders often cultivate company culture through digital workplace experiences. CIOs enjoy an outsized role influencing company culture, even before employees or customers are onboarded. “I hold the keys to the experience that every employee has,” said Colleen Berube, CIO and SVP Operations at Zendesk.

Tech pioneers in the food industry share their experiences of Slack as the collaboration engine of their digital HQs.

The pandemic saw a massive shift in the way teams work together. With remote work becoming the new normal, secure collaboration tools became crucial in helping teams collaborate seamlessly despite being spread across different cities or even different continents. But why does the word "secure" hold the utmost importance here? While remote work offers the flexibility of working from anywhere and using any device, it can pose a great threat to an organization's data.