The way businesses communicate with their customers is constantly evolving, and it's essential to stay ahead of the curve when it comes to providing the best possible experience. A business that can communicate effectively with its customers is more likely to build a strong relationship and earn repeat business. Knowing what steps to take to improve customer communication can be difficult, but we've compiled the best tips that will help you strengthen your customer communication this year.

Many organizations have moved to hybrid work – this means employees are establishing a new method of collaborating and communicating. Virtual teams undertake most of their work online rather than coming into the office and meeting with their colleagues in person. Let’s look at what makes a strong framework for virtual team members to collaborate and communicate.

The notion that we can return to the office as it once was—is flawed. As people question whether the office is a thing of the past, we must consider what the office of the future could look like. To do that, we must first acknowledge the flaws and gaps that existed in the workplace prior to the pandemic. Work-related stress and burnout were at an all-time high. Density of space was at capacity. Daily commuting was polluting the planet and draining our energy.

Editor’s note: Top-down initiatives can set the tone for how employees experience diversity and belonging, especially in distributed workforces. Successful leaders often cultivate inclusivity through digital workplace experiences. While remote work offers an opportunity to make the workplace more diverse, equitable and inclusive, there are also significant hurdles to overcome to ensure no one is left behind.

In the digital age, customer service is more important than ever. Today’s consumers are savvier and have more choices than ever before, so it’s crucial that businesses offer outstanding customer service to stay competitive. One of the best ways to provide outstanding customer service is to use a website live chat tool. Live chat allows you to instantly connect with visitors and provide them with the help they need in real-time.

Workplace use of WhatsApp is an expensive habit - so expensive it’s costing five US investment banks a total of $1B in fines from the SEC 🤯! This isn’t just a Wall Street problem - it's worldwide. Germany’s financial watchdog, BaFin, is investigating senior executive use of WhatsApp at Deutsche Bank.

The term employee experience (EX) has been a trending buzzword over the last few years. But what exactly does it mean? From attracting talent to onboarding your new employees, and all the way to when an employee leaves the company–the EX considers every interaction during an employee’s life cycle. This includes the employee’s role, workspace, manager relationships, and overall well-being. The EX is a golden circle that makes both employees and employers successful.

How to design your workday around your body’s energy highs and lows.

As we move further into the 22nd century, new technologies are constantly emerging that can help with presentations and pitching. Whether you're a startup founder looking to give a TED Talk or just want to make your next work presentation more engaging, there's a tool out there for you. In this blog post, we will discuss the top 11 presentation and pitching tools for 2022. Keep reading to find out which tools made our list!

While many understand the value of decentralised, interoperable, end-to-end encrypted chat and a whole treasure trove of communication features - it’s no good if folks can’t get signed up or logged in…