Did you know that 71% of employees say they’re more productive when they feel connected to their colleagues through communication? This shows the importance of effective communication in the workplace. No doubt, the communication techniques used in a work environment affect employee performance and collaboration efforts. Top-down communication is a common form of communication in the workplace and has both positive and negative impacts on collaboration efforts and employee engagement.

In the year 1800, in a revolutionary move away from corporal punishment in the workplace, Robert Owen introduced the ‘Silent Monitor,’ a wooden block with a different color on each of its four sides that could indicate employee behavior on a scale from bad to excellent. The field of performance management continues to evolve by degrees since, far from the miserable work conditions of the industrial revolution, but not yet attaining an enlightened age of business.

Livechat agent software is the most useful tool for online businesses, providing direct communication between you and your website visitors. It is one of the best tools that you can use to improve your customer experience. In fact, research from J.D Power shows that 42% of customers prefer live chat rather than support through phone or email.

In the 1944 film Gaslight, Ingrid Bergman plays a woman who is manipulated by her husband to the point where she questions her own memory and even sanity. FYI, Ingrid Bergman won an Oscar and a Golden Globe for that film. This phenomenon is not limited to fiction, nor is it confined to relationships. Gaslighting can happen in workplaces as well. Someone could be casting a manipulative web around you without your knowledge. You need to act wise and fast.

Today, patient experience encapsulates much more than it used to. Providing optimal healthcare is not enough on its own: it includes satisfaction with the overall service, which includes more than just a treatment. A satisfactory patient experience has the potential to drive profit and quality improvements in your practice, so it's no wonder that many healthcare providers are looking into improving it.

This blog is for you since any sane business owner wants to partner with the best platforms, most likely Twilio alternatives, as communication platforms. It provides an in-depth analysis of every Twilio competitor that has advantages or disadvantages over Twilio.

HR and IT collaboration may just be the answer to all of your employee experience problems. In a world where team members and companies alike are facing immense challenges with adapting and changing, IT solutions are what the HR department needs to enhance employee experience, and the people element is what the IT department lacks to create a holistic technology solution for everyone.

It can happen to anyone, from an entry-level employee to a CEO – here’s how to make sense of imposter syndrome’s tricky cousin.