Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Jira Service Management & Slack

Jira Service Management offers a range of integrations with Slack to enhance communication, foster collaboration, and optimize issue resolution. This video presents a thorough overview of the integrations between Jira Service Management and Slack, including ChatOps for Incident Management, conversational ticketing via Chat, the capabilities of Jira Cloud, and the AI-driven Virtual Agent.

Jira Service Management & Microsoft Teams

Jira Service Management offers a variety of integrations with Microsoft Teams to facilitate effective communication, improve collaboration, and streamline the process of resolving issues. This video provides a comprehensive overview of the integrations between Jira Service Management and Microsoft Teams, including ChatOps for Incident Management, conversational ticketing through Chat, and the functionality of Jira Cloud.

Product Roundup: What's new in Rocket.Chat 6.6

Welcome to Rocket.Chat's first Product Roundup of 2024! Another year, another brand-new collection of updates crafted just for you! Whether it's improved features for team collaboration or great news for those using Rocket.Chat to build their own in-app chat experiences, this roundup provides a glimpse into the advancements marking the beginning of a year filled with meaningful improvements. Let's jump right in!

8 examples that define a positive patient experience

Healthcare has transitioned from focusing solely on doctors' proficiency to a patient-centric approach, bringing patients' needs and experiences to the fore. As a result, positive patient experience examples have become integral to the healthcare system. In fact, it is now globally recognized as an independent dimension of healthcare quality, shaping a person's perception of the quality of care they receive.

How to build a best-in-class project intake process

A project intake process is a standardized workflow to help teams capture, prioritize, and follow through on new requests. Learn the components of an effective intake process, and how to build one for your team. Swamped by project requests? Overloaded with last-minute asks? If so, you’re not alone—and we have a solution for you. Enter: the project intake process, a tried-and-true method to prioritize the right work at the right time.

Co-creating the roadmap: How Asana builds products with purpose

In the fast-paced world of technology, the distinction between a good product and a great one isn’t just technical. More than lines of code or design elements, an exceptional product is sculpted by a deep understanding of its users and their active role in the creation process. In this blog post, we delve into Asana’s approach to product development. We’ll also provide tips for how to co-create a roadmap through a thoughtful process that involves our customers every step of the way.

Atlassian Intelligence issue search | Demo Den | Atlassian

In this demo, Shelley Sun, Product Manager, walks through how to use Atlassian Intelligence’s issue search. By using natural language and AI, you can more easily and quickly find issues and their dependencies (even those requiring complex JQL queries!) in Jira Software or Jira Work Management. Atlassian Intelligence features are available to Jira Cloud users.