Customer conflict is unavoidable. For many reasons, conflicts with customers will happen. And they may happen quite frequently. So you need to learn how to manage them. In this article, we’ll talk about conflict management with customers—what it is, which tactics you can use, and how to get better at it.

We rely on the internet daily. It keeps us in touch and entertained. Yet, risks exist—we might lose privacy or face security issues. That's where virtual private networks, or VPNs, can help. But what is a VPN, and how can it help you? This simple handbook plunges into the pool of VPNs. It breaks down how they work, their pros, and when you might need them. Tech experts and everyday web surfers alike, this guide prepares you. It helps you figure out if a VPN is the right online security tool for you.

In today’s fast-paced business environment, innovation is the key to staying ahead of the competition. But focusing solely on acceleration and growth isn’t the solution: As you add staff, partners, and tools, you may be taking on additional security and compliance risks, creating bottlenecks in your processes ultimately hindering your own path to success.

‍ A government communications strategy is a coordinated plan that aims to inform, engage, and influence the public. Effective communication is crucial for transparency, public trust, and successful policy implementation. Evaluating successful government communications strategy examples can help administrations design an effective approach to communication.

News of Disney’s alleged Slack breach shows what can happen when organisations trust centralised communications platforms that don’t use end-to-end encryption; if an attacker gets inside, they have access to everything. By contrast, in an end-to-end encrypted system, data is instead only accessible by specific cryptographically identified users and their devices. Hopefully the master storyteller can help organisations learn that relying on popular but insecure platforms is a catastrophic risk.

Ready to make managing internal comms more efficient? To reduce the time you spend chasing deadlines, tracking content types, and keeping stakeholders informed and aligned? To streamline your workflow — from strategic content planning through multichannel publication? Learn how to create an editorial calendar. You’ll be glad you did.

Finally, a research-backed approach to being silly with your teammates.

Cloud technology is ubiquitous in modern organizations—in fact, 85% of organizations are projected to be “cloud first” by 2025. But despite this pervasiveness, there is still significant ambiguity surrounding cloud costs. In a recent Cloud Zero report, less than half of survey respondents reported that they have “healthy” cloud costs and 58% said they were too high.

Want insight into the latest intranet innovations to transform employee experience and drive big business outcomes for your organization? Check out highlights from Simpplr’s 2024 Intranet Innovations Virtual Summit to hear from leading industry experts and intranet insiders about everything from content creation and user engagement to data analytics and artificial intelligence (AI)!

‍ Civic engagement software is a powerful tool that helps citizens interact with their governments. This technology is critical to modern governance as it allows for transparent communication, public feedback collection, and successful project management As citizens demand greater accountability and participation in decision-making processes, the value of a strong citizen engagement platform cannot be overstated.