Next week is the release of the 2020 Gartner Magic Quadrant for Content Services Platforms (CSP). In the world of enterprise technology solutions, businesses rely on analyst reports like the Magic Quadrant to help guide their strategy. Recognition of vendors by respected analysts like Gartner are a central tool for organizations that are reviewing cornerstone technology — in this case Content Services Platforms.

What’s common between the customer service offered by a hotel, a retailer, and a bank these days? Chatbots! Chatbots today are being deployed across industries to assist customers (customer service), or engage with customers (sales and marketing), or do both. However, there are a few chatbot applications that are unique to each industry. In this blog, we explore the different applications of chatbots in six key industries, along with real-life examples.

Mattermost now gives users flexibility to organize channels and direct messages into custom, collapsible sidebar categories. Users gain full personalization of their sidebar to improve productivity, reduce clutter, and focus on what matters. Today, we’re excited to share a preview of some of the experimental sidebar features that the Mattermost team has been working on.

“To retain the customers you have, you must help them achieve the outcomes they need.” This concept, as detailed in the new whitepaper by ServiceXRG, illustrates how well-defined service programs and effective adoption of your product can be the keys to maximizing recurring revenue performance. Part 1 of this blog series highlights excerpts from the key concepts for using services to retain and grow recurring revenue.

Another month, another release! To be released soon, Rocket.Chat 3.8 counts on a lot of new features and improvements. So if you don’t like spoilers, don’t keep on reading! We listed our new features and improvements on our upcoming release below. Make sure you check it out and know what to expect!