Teams | Collaboration | Customer Service | Project Management

A knowledge base is the perfect solution to avoid repetitive customer queries that reach your help desk, deflecting an overwhelming amount of support tickets for your customer service team. By building a knowledge base, your users can solve their own customer support issues, sparing you time and resources to deal with more complex inquiries. A good knowledge base is thoughtfully curated and organized with the audience in mind, allowing easy access to the information stored.

For remote teams, connectivity and productivity might be two faces of the same coin. Working from the office isn't a prerequisite anymore, as the global workforce has shifted to a remote workplace. Reliance on internal communication has increased more than ever, with a wide range of communication tools such as email, phone calls, and social networking used daily. Long email threads and social media chats are no longer appropriate for business teams.

Design thinking has been making waves lately in IT management. Companies have shifted to human-centered and problem-solving techniques. For that, design thinking is ideal for taking on the challenge. Also, technology and computing power have set the stage for a battle of innovation in all fields of business.

Remote workers face many challenges, but the most pressing one is the lack of clear structure in communication and collaboration processes. Asana and monday.com are two popular tools trying to bring some discipline into this otherwise very fluid world. Both platforms offer top-notch features and tools to help remote teams with collaborating, tracking, and managing work. But which of them is right for you?

When it comes to customer service, it is no secret that sales chat software has changed the game. From increasing customer experience to driving conversions and improving retention, live chat is a fundamental way to interact and support customers. Customers and support agents have noticed, and there is no better time to implement an effective sales chat software.

A couple of years ago, Erik was straight out of college and beyond excited to land his first real job. To make it even better, his team members were welcoming and dedicated. Erik was thrilled to be part of a team that was making a difference for the company. But as time went on, the shine began to wear off. Erik lost interest in his work and started to see his job as a paycheck more than anything else. What happened? Erik became a disengaged employee. How does an engaged employee become disengaged?

The most secure messaging apps are becoming a priority for more and more companies. They want to enable both best communication experience to their employees and ensure the highest level of security. Why? Because organizations know how beneficial team collaboration is. At the same time, they know that their reputation and business success depend on keeping their customers and internal data private.

What’s in a name? For Mary Poppen, her’s is synonymous with organizational knowledge and understanding that the employee experience contributes significantly to the customer experience. Mary’s insights are widely respected across the customer success industry, and she has been a speaker and contributor to many articles and books on the subject.

As a byproduct of the rapidly evolving digital world, we discovered the best apps for internet calling that don't require contact numbers made up of country codes. The days of utilizing a phone with a standard contact number to call people are long gone. All you need is a device with an internet connection to initiate the calls.