Want to learn how to measure employee productivity in the IT industry? It’s no secret that measuring employee productivity is one of the hardest things to do these days. As there are so many variables to keep track of, determining how well an employee is performing can be a very confusing process for most businesses. And when you’re dealing with the IT sector, this can become even more challenging! But don’t worry.

Have you ever asked someone for their phone number but then stressed about that first call? It can be daunting to pick up the phone and call a stranger, but it’s the only way to get to know someone. Discovery calls are the same way—somewhat daunting, but critical to building relationships with leads. They’re your chance to get to know the prospect and introduce them to your business.

Being organized and having a work ethic may increase the productivity of your performance. It also helps reduce stress and tensions at work because you have everything planned out, and you deliver top quality services. But what are the most important elements of self-management at work? And, most importantly, how do your organization techniques impact your performance. In this article, you’ll find key aspects of self-organization along with some tips to become better at planning your work.

We get it. Running a call center is hard. Between the endless inbound calls and technical hiccups, managing a call center tests your patience and persistence. The good news is you can make things easier on yourself with a call center software solution: CCaaS. By 2022, contact center as a service (CCaaS) software will account for roughly 50% of preferred adoption models in contact centers.

If you want your business to succeed, it’s not enough to just bring in new customers over and over again. Yes, new customers are always needed, but if you’re not retaining the customers that you already have, you’ll always be working from a marked disadvantage. That has always been true, but in 2020 it is more true than ever before. A whopping 65% of a company’s business comes from existing customers.

One of the great things about Mattermost is how well it integrates with all the other systems you use. But this flexibility can make it difficult to figure out which integration to use for each purpose. This series will review the various ways Mattermost can connect to other systems to give you an idea of what is possible and when to use what method.

See why adopting Slack just isn’t enough for your remote workflow. Talk is cheap— except when it’s getting in the way of productivity, as then it becomes rather wasteful. The most common mistake when working remotely is to think that discussion is the same thing as collaboration, when in reality it’s only one component of it.