Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Your Comprehensive Guide to Optimizing Board Pack Preparation

How long does it take for meeting organizers to compile board packs? With manual execution, it could take them three to seven days for preparation, one to three days for distribution, and seven to ten days for review. It would take almost a month for corporate secretaries and board administrators to prepare for a single board meeting. As technological solutions are now widely available, how can boards automate board pack compilation?

12 Proven Tips to Nail Your Virtual Presentation

Delivering an effective virtual presentation is no easy task. Whether it’s for pitching to potential clients or discussing project goals with your team, you’ll have to compete for your audience’s attention and ensure your message gets through. In this article, we’ll cover the top 12 virtual presentation tips and best practices for your next virtual meeting. We’ll also look at some of the key benefits of virtual presentations.

Introducing the Miro Developer Platform 2.0, now in beta

Miro is all about empowering teams to build the next big thing. With our redesigned Miro Developer Platform 2.0, launching in beta today, we’re making it easier for third-party developers and partners to build and customize integrations to support Miro’s community of 30 million users.

Contact Center vs Call Center: What is the Difference?

Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key differences between the two. A contact center is a hub for managing customer communications and customer service across multiple channels, including phone, email, live chat, messaging, and social media. Customer-facing teams use a contact center software as a single platform through which they can handle conversations coming in from all channels.

What is EdTech? 10 companies transforming the way we learn

EdTech has been a crucial part of a digital learning experience for many students and teachers. Now, the market for online learning apps is drastically expanding. The abrupt increase in the number of EdTech users, fueled by the pandemic, has shown that digital education is necessary to equip students with the skills essential for their future. That’s why experts predict that the EdTech market will almost double in size by 2025 - meaning that the total EdTech spend will be $404 Billion.

Jira Service Management Chatbot - FREE

Enhance yourJira Service Managemen experience with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ. For Jira Service Managemen users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with app workflow automation, to enable 24/7 conversational self-service for your employee support.

Fostering a Healthy Feedback Culture in Our Teams

Companies and leaders know why feedback is important for helping build relationships. But how can we make sure feedback is healthy and constructive? This VMUG features Maria Belen Senra and Karolina Zajac, Agile Coaches at King, who explore models and exercises you can use to build a culture of healthy feedback within your teams.