Teams | Collaboration | Customer Service | Project Management

I don’t think any of us could have confidently predicted back in February that we would be working from home for several months. But here we are, continuously trying to find our footing and hoping we will get things under control soon. More than that, growing impatient to get back to our normal lives. However, I have caught myself thinking about whether we will ever go back to the way things were before.

It’s no secret that more B2B (business-to-business) customers are using live chat than ever before. A simple way to get a response from a business without having to call (and often face hold times) or email, chat is a real-time form of communication many businesses leverage daily. But what happens when most, if not all, of your conversations with a customer happen over chat?

Customer service is arguably more important than ever before. Support has emerged as a critical differentiator that now directly impacts loyalty, spending, and growing your business.

First thing’s first: Why are you comparing Google Drive with OneDrive or Dropbox? If you’re reading this dropbox vs google drive review, it’s safe to assume you want to make a more informed choice about choosing your cloud storage solutions. Given how all these three giants are rolling one feature after another, the choice can be tough. And that’s what we are here for - to take the pain out of the dropbox vs onedrive comparison trap and simplify it for you.

Being in business for over 13 years, KingHost is a well-known technology provider for website hosting, email marketing, e-commerce hosting, cloud hosting, and marketing automation. Acquired in 2019 by Locaweb, the leader in Latin America for hosting services, communication plays an essential role to maintain market leadership. Let’s dive into their challenges and how Rocket.Chat helped the company to improve increase efficiency in 70%.

The transition to remote work has all the feels. Like many teams, we’re navigating the transition to entirely remote work. Rather than reinventing the wheel, we’ve turned to our customers and community members for tips. Several of our customers have been operating remotely for years, and have developed effective strategies to empower their workers for success. Here are a few of our favorite tips.

Consumers today expect a personalized customer experience catered to them as individuals. In order to meet these expectations, you need to understand what your audience wants and needs, and you must understand how to deliver on those needs better than your competition. The CRM process helps your organization achieve these goals. Consisting of five main steps, it’s a strategy for keeping every customer interaction personalized and meaningful.

Your customer support team are heroes. Zendesk was founded on a belief in the power of great service experiences. We wanted the world to experience a positive interaction as the norm—as customers, as agents, and from any other side involved in using, operating, maintaining and paying for a customer support solution. Your company may have been founded on an entirely different passion. For amazing chocolate, or an alternative to big-box retailing experience, or a certain kind of footwear.

Whenever an organization decides to implement a field service solution, its immediate focus will be to remain competitive and manage their long term strategic goals. During the implementation phase, there will be multiple challenges that will make these organizations lose focus as such implementations will bring out their deficiencies in preparation, reveal process gaps and also question some of the business practices of the organization.