Teams | Collaboration | Customer Service | Project Management

Productivity tracking is the practice of monitoring how time and effort are spent on tasks, projects, and goals. It provides a data-driven view of your work habits, showing how efficiently (or inefficiently) you’re using your most limited resource—time. Instead of relying on assumptions or feelings of busyness, productivity tracking delivers real numbers. You can spot which tasks drain your energy, when your peak performance hours are, and where you lose focus.

Kudos to The Office of the Australian Information Commissioner (OAIC) which has produced an excellent report into the use of consumer messaging apps within the Australian government. Based on a survey of 22 government agencies, it is one of the few quantitative research papers addressing the issue.

Quiet quitting drains productivity and morale, but it’s preventable. Discover how to re-engage your team and use real-time insights from tools for managing remote workers to address disengagement.

The return-to-office debate is a distraction. High-performing companies aren’t focused on where employees work—they’re optimizing how work happens. Discover why workforce intelligence, not office mandates, is the key to long-term success.

Tracking when your employees are working, what they are doing at work, and what you need to pay them when the work is done can be a complex task. But does it have to be? There are numerous employee monitoring software available on the market that let you observe your employees’ work activities and patterns. But it’s not just about getting a Big Brother-like oversight into the working habits of your employees.

Zulip organized team chat has a new, incredibly flexible system for permissions management! With it, you can: This permissions system is now available in Zulip Cloud and to self-hosted organizations that upgrade to Zulip Server 10.0 (released today!). In this post, I’ll walk you through how to start using the new functionality to make it easier to manage your organization.

Zulip is an open-source team chat application designed for remote and hybrid work. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication. Over the past few months, we’ve rolled out an incredibly flexible system for managing permissions in Zulip: Permissions can now be granted to any combination of roles, groups, and individual users. This applies to permissions for managing channels, groups, and the organization as a whole.

If you are running a healthcare BPO, you already know that ensuring optimum operations while meeting compliance standards at every step can become overwhelming. With evolving digital landscape and heavy technological dependencies, one minor compliance-related mistake can make your business lose hefty money, hard-earned reputation, and may even put you in legal trouble. Addressing data protection and safeguarding PHI has become a major priority for healthcare BPOs.

Why do some businesses have happy, motivated, and productive teams while others deal with unhappy employees, high turnover, and falling performance, even when they offer great salaries and benefits? The key difference? Employee insights. Without a system to listen to employees and track workplace trends, businesses guess instead of using data to improve engagement and productivity. Think of it like a puzzle.

From excitement over the latest tools to speculation about job security and debates over potential benefits and risks, we hear a lot about AI from leaders. But despite AI’s omnipresence in the news and at work, we haven’t heard much about what it means for today’s knowledge workers. What have their experiences with AI been like so far, what challenges have they encountered, and how has AI shaped their hopes, worries, and goals for the future?