Teams | Collaboration | Customer Service | Project Management

The signal from unsanctioned AI use isn’t always a compliance issue; sometimes it’s employees telling you what they need.

Engineering teams today are shipping more than ever. Sprint boards move quickly, work items are completed on schedule, and releases move forward with steady momentum. As engineering output scales, so does the time spent across the broader software development lifecycle (SDLC). Jira continues to play a critical role as the system for organizing, tracking, and delivering work.

Meta made headlines this week when Reuters reported the company is installing tracking software on U.S. employee computers, capturing mouse movements, clicks, keystrokes, and periodic screen snapshots as training data for its AI models. The program, called the Model Capability Initiative, sits inside Meta's broader push to build AI agents capable of performing knowledge work autonomously. Meta was quick to add a qualifier: the data will not be used for performance evaluations.

The definitive guide to choosing, using, and maximising the right apps to work from home — from time tracking and team collaboration to deep focus and project delivery.

In the U.S., 53 percent of remote‑capable employees are working a hybrid schedule in 2026, 27 percent are fully remote and only 20 percent are on‑site. That means most managers now oversee distributed teams. While remote work offers flexibility, it also makes it harder to judge whether people are working effectively.

A conversation between Freshworks CEO Dennis Woodside and Vermeer’s director of IT services.

Before the doctor walks in, before the diagnosis, before the prescription – there is a form. And more often than we admit, that form is where things start to go wrong. A 67-year-old man sits in a waiting room, clipboard balanced on his knee. He’s here for a pre-surgical consultation. The form asks for his current medications. He pauses, trying to remember the name of the blood thinner he started a couple of months ago. It’s on the tip of his tongue, but not quite there.

Your project management stack is probably held together with duct tape and good intentions. I know because I've seen it firsthand across hundreds of client-facing teams. The pattern is always the same: one tool for task tracking, another for time logging, a spreadsheet for resource planning, and a prayer that nothing falls through the cracks. What we see across Teamwork.com customers is that this tool sprawl isn't just annoying. It's expensive.

The number one reason projects miss deadlines isn't poor planning. It's poor visibility. Before I joined Teamwork.com, I kept seeing the same pattern: teams had plans, but nobody could see the real-time status of those plans across multiple projects at once. According to Teamwork.com's Sprint to AI research, 58% of professional services teams now use three to five separate tools to manage their work.

High attrition has been a long-standing challenge in the contact center industry. Many agents leave within months of joining, which creates a constant cycle of hiring, training, and replacing employees. For managers, this can quickly become expensive and disruptive. A call center faces many issues, such as a drop in service quality, increased training costs, and mental pressure on remaining employees when experienced agents leave.