Teams | Collaboration | Customer Service | Project Management

Using the right tools in your tech stack is critical for collaboration and innovation. Teams today use up to 200 tools in their app portfolio and that number is constantly growing. With so many different tools, context gets lost and work gets complicated, with constant tool switching and effort spent managing multiple tools and databases. Fortunately, you can align your tools to better fit your workflows and boost productivity in many different areas.

When recession looms, it’s important to make every effort to retain top talent. A good way to keep your star performers happy is to ensure that employee experience in your organization is the very best it can be.

For every brand wishing to expand its business or communication strategies, choosing an in-chat app and communication platform with the best capabilities is essential. Sendbird has gained popularity by establishing a strong reputation for delivering robust API and platform services. However, Sendbird also has several drawbacks, like pricing structure, the complexity of implementation, limited customization, etc., prompting many to explore worthy Sendbird alternatives.

Selecting the best business management software is a critical decision for companies. Companies require such tools to overcome the modern-day challenges of the workplace, such as: However, with numerous tools in the market, finding the ideal software that aligns with specific business requirements can be daunting.

From remote to hybrid and now back to the office, how we collaborate has changed significantly in recent years. While both office and remote working has unique perks and challenges, one thing remains constant: need for seamless collaboration. With that in mind, we’ve compiled a list of the top 7 tools that will empower your team to communicate, ideate and execute effectively regardless of where they work.

In today's fast-paced world, time management is crucial for maximising productivity and achieving success. Thankfully, there are numerous time tracking software available that can help individuals and businesses effectively manage their time. In this blog post, we will explore the top time tracking software in 2023, their benefits, features, pricing, and provide some useful time tracking tips. ‍

The disruptive nature of generative AI in business is becoming apparent. We sat down to chat with Prasad Ramakrishnan, chief information officer (CIO) at Freshworks, to understand how he believes generative AI will impact and transform the service management industry. Here’s what he has to share with CIOs on how generative AI can be leveraged to improve employee experience and agent productivity.

Take a moment to consider a world where people are thriving in their jobs because of A.I., not in spite of it.

It is undebatable to mention how cut-throat competition exists in every industry you name in this global village. Therefore, no organization wants to compromise either on the quality of work or its quantity. However, knowingly or unknowingly there exist time wasters at work which not only kill employees’ time but also their productivity on a proportional level. As per statistics, around 31% of employees spend 30 minutes a day on unnecessary tasks which we call in other words as time wasters.

Every project has a start and an end. But most of all, it’s the process in the middle that dictates the success of a particular project. Studies show that companies that pay heed to their project processes have a 21% higher chance of meeting their goals. But it’s easier said than done. Most managers agree that project management is not easy. But acknowledging the difficulty of project management is the first step towards detangling the complexity itself.