Teams | Collaboration | Customer Service | Project Management

Latest Blogs

The Cryptocurrency Customer Experience: How Global Cryptocurrency Companies are Delivering Customer Support Today [Research]

It is no secret that, worldwide, interest in cryptocurrency is skyrocketing. Research from the University of Chicago research group NORC revealed that, within the past 12 months, 13% of Americans bought or traded cryptocurrency. In comparison, 24% of Americans invested in stocks over that same time period. Major companies are now accepting cryptocurrency as payment, and, in a “milestone for the cryptocurrency industry,” the first U.S.

6 ways customer service chatbots increase customer satisfaction

The digitalization of businesses is growing at a rapid pace. Customers demand that products and services be available 24/7 throughout the year. Because of this demand, customer service chatbots are becoming increasingly popular among businesses. A chatbot is a software program that uses Artificial Intelligence and Machine language to operate. A customer service chatbot is being used in the e-commerce business for improved customer service.

Sales development representative: SDR sales role guide

If you’re reading this, you probably have a solid idea of what’s required for a strong sales team: The question is: which members of your team are handling all of this? If you expect your sales representatives to handle this avalanche of logistics while also closing deals, you’re setting yourself up for some seriously burned-out teams and major issues with efficiency. The secret to a successful modern sales team isn’t the closers—it’s the people behind the scenes.

Time blocking: the old kid on the block

In 2022, we may find ourselves pondering how life used to be and whether our work routines will ever go back to how they were. Some of us feel that we used to get a lot more done back in the day, and many of us have struggled to maintain our mental well-being while remaining productive at work. It's more important than ever to balance our work lives with our personal lives. Remote work poses many challenges, and without a concrete strategy, it can be easy to get bogged down.

Why project managers need to embrace the 'joy of being wrong' for successful decision-making

Successful project managers bring to the table stellar technical expertise and team-handling competence. These attributes together with other beneficial behaviors help them in strategic decision-making whenever needed. A frequently-overlooked aspect for this kind of decision is its authenticity. A decision derives its authenticity from the decision-makers' awareness of their own limitations and willingness to admit to them.

Data Industry Predictions for 2022: Real Ways AI is Coming to the Rescue

We're now more than a month into 2022, and one thing we can say for sure is that the world hasn't "gone back to normal." For many of us, remote working and online meetings are a fact of life. App and subscription services deliver our music, television, and groceries. Compared to just two years ago, the way we work and live has changed drastically.

How you can become a facilitator of change within your company

Your company probably has a strong set of values around things like inclusion, diversity, and sustainability. And like most companies, with a few positive changes, they can do a much better job living those values. That’s where you come in! For an organization to transition from solely preaching its values to living them, there must be people within who facilitate that initial change, especially around social initiatives like diversity and sustainability.

32 Best Agency Tools To Grow Business in 2022

Looking to use the best agency tools to increase productivity and save time in your agency? Regardless of the size and niche of your agency, agency tools can significantly facilitate doing your daily tasks and stay in better alignment with your team members. Here in this post, we will discover the top 30 best agency tools and see why your agency needs them.

Top 5 Cybersecurity Trends in 2022

Cybersecurity in 2021 has been a challenge for many organizations around the world. No sector is spared from cyberattacks — even emerging companies and leading industry leaders from diverse industries are vulnerable to such attacks. In the US alone, the Identity Theft Resource Center (ITRC) identified that the number of data breaches in 2021 has surpassed the volume of data breaches in 2020.