Teams | Collaboration | Customer Service | Project Management

How the Right Product Portfolio Management Solution Boosts ROI

If you’re a product leader at a large company managing multiple product lines, you know you need visibility across your teams to ensure you have all the necessary information to make the best possible strategic decisions for the business. Every product organization has some process for managing their portfolio of products and initiatives.

6 Tips for Setting Better Goals for Your Agency

Quick pulse check: How is everyone feeling right now? Are you still in hibernation mode after the holidays, already behind and struggling to catch up? If you are feeling a tad rusty, you’re not alone. Switching mindsets from unwinding to ramping up can take some time. We’re only human after all. Setting goals for your agency is one way to boost motivation and activate forward motion.

7 Awesome New Features Craft.io Released in Q4, 2022

You don’t earn both the International SaaS Award for “Best Enterprise-Level SaaS Product” and G2’s “Best Est. ROI” badge just a few months apart unless you listen to your users and continuously make your solution more valuable for them. But we recently won both of these awards (and several others) for our product management platform.

What is The Importance of Chatbots in Handling Finance

The financial and banking industries have undergone remarkable growth in recent years. Banking Technology, or FinTech, is a cutting-edge program created for the financial sector to give their customers next-level customer support via chatbots. The goal of chatbots for fintech is to provide clients with the most flexible assistance possible while also serving as a guidance channel to help them better understand their demands.

Why and How to Set up a Tier 4 Help Desk

The tier 4 help desk is the final layer in the 5 levels of IT support. Its main purpose is to effectively handle incidents for services that the organization has outsourced. This means that tier 4 support handles everything by tiers 0 to 3, but this time the work is carried out by a third-party help desk. Tier 4 support is typically used when it is not possible to have the required support knowledge in-house or if third-party support is needed at a contractual level, for example, to maintain a warranty.