Have you considered leveraging cloud-based software solutions to improve your customer service management? Workflow automation software can elevate customer experiences by improving response times. If you’re looking for a way to streamline communication between all parties, you need a centralized hub for project implementation and delivery. 58% of American consumers are prepared to switch companies because of poor customer service.

Traditional project management is a process that involves a whole range of potential traps and pitfalls that can cause disruption, delays, and, in some extreme cases, project failure. This places a particular emphasis on ensuring effective project management and building the strategies and approaches required for avoiding the mistakes that are typically encountered by any project, irrespective of its complexity and industry.

In today’s definition, a workplace is no longer a place. Most people realized they could work literally anywhere — office, coffee shop, home. Organizations and companies worldwide have turned to remote working for some time now. With the onset and offset of multiple lockdowns in many countries, there is a need to implement a hybrid workplace to adapt to the demanding conditions of today’s work setup.

Nothing beats email marketing for growing your brand, selling your products, or connecting with prospects and customers equally. Email marketing is among the most popular and efficient marketing techniques. Email is also one of the most widely used ways of corporate communication. Every day, around 105 billion emails are sent worldwide.

There are many moving parts in play when trying to explain, let alone execute, an exceptional customer experience. Therefore it truly takes a village and a good game plan to get things done effectively. Staying on top of your customer experience strategy is vital as the customer behavior and digital channels of engagement continue to change how business is done. But it’s easy to be overwhelmed even before you get started. Where do you start?

From pea pods to office pods, the Pareto principle can help you optimize productivity. Here’s how you can apply it today and see immediate results.

We all spent a year getting used to remote work; now, the big question is how do we transition back to the in-person work pattern in a new world with Covid-19? Or should we transition back at all? In a study of workers by Buffer (both pre-pandemic remote workers and workers who became remote during the pandemic), 97.6% confirmed they would like to continue working remotely at least some of the time.

For years, businesses have been leveraging technology to automate a lot of those important yet time consuming administrative tasks that take too much of an employee's focus away from more important matters. AP management software, for example, can be used to automate everything from invoice receipt and management to electronic payments, reporting and analytics, supplier management and more.

There is only one way to measure whether a project is a success or a failure—with data. Thanks to project metrics (and the right tools to track that data), it's now easier than ever to crunch the numbers on previous projects to see where we went right and what task ended up causing a major delay. Project metrics give agencies the tools they need to track performance and spot problems before they become catastrophes.

Cyberspace has been revolutionized in the past couple of decades and now there are more people using internet services and mobile devices than ever before. But with all the advantages to anything, there are also some downsides. The alternative medium of communication has also somehow enabled bullies to harass people by new means and methods. It has enabled bullies to target their victims on digital mediums and sometimes anonymously.