Teams | Collaboration | Customer Service | Project Management

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Top 10 Software To See If Remote Employees Are Working

Worried about whether your remote workforce is working or not? Don’t be! With the right employee monitoring software, you can easily keep track of your remote workforce. These software track and monitor how much time a remote worker spends on a specific task, site or app. This helps you get a better idea of what they’re up to during work hours. In this article, we’ll give you 10 tools to monitor your remote employees and ensure they’re always productive.

Hiring Customer Service Agents is Harder than Ever

“Call centers have never been more important — or more strapped1.” Imagine having a 100-year old parent who has a panic button for emergency situations. When you try it out, it takes an agent five minutes to call to check in. Why the delay in what could have been a life-or-death situation? A shortage of agents. A problem brought about by the pandemic2. This medical alert company is not alone.

7 reasons why team communication is important in the workplace

Team communication is one of the most fundamental aspects of collaboration. Communication in teams is more than just efficient work. It allows everyone on the team to be educated on any topic that may affect their work. Moreover, it develops trust, builds camaraderie among the team members, boosts morale, and helps employees stay engaged in the workplace.

Time tracking tool- The future of remote work for enterprises

Remote working is the new normal. With employees of several enterprises working remotely, a mix of knowledge management tools along with time tracking is essential. Time tracking tool bridges the gap between tracking employee work hours and helping in seamlessly reporting that information for supervisors. This information helps with scheduling work hours, aligning tasks, and determining hiring needs. Moreover, it ensures that employees do not get overpaid or underpaid but accurately.

Your business needs Confluence Cloud - find out why

A team only works well if everyone can collaborate and organise effectively. That’s why over 170,000 companies use Atlassian applications, like Confluence, to empower their teams with collaborative tools. In a hybrid and remote-first working world, businesses are seeing the true benefits of cloud computing and deploy-anywhere web applications like Confluence Cloud. Shouldn’t your business be using it, too?

A Step-by-step Guide for E-commerce Customer Service Strategy

The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers. What might have evolved over a decade happened within eight weeks in 2020, when retailers quickly launched e-commerce websites and figured their way through digital payment, order fulfillment, and warehouse management processes. Consumers got equally adventurous too.

What is the ROI of Asana? Read the new IDC white paper

The way individuals, teams, and organizations work has fundamentally changed since the pandemic began. This shift in how teams operate has given rise to the accelerated adoption of collaboration software, which saw a 32% increase in year-on-year revenue globally in 2020 according to an IDC white paper.

16 cold calling scripts and what you can learn from them

Contrary to what you might expect, potential clients are often receptive to cold calls. A study by Rain Group found that 82% of buyers are open to booking meetings when sales reps reach out. Nevertheless, cold-calling and discovery calls can be terrifying for many sales reps. You’re trying to sell a new prospect on a product they know little or nothing about.

Top 30 Best Zoho Alternatives

When it comes to the best Zoho alternatives, there is a large selection of replacements on the market. We understand that Zoho may not be enough for every company so we have compiled a list of the best alternatives to Zoho for your business should you want to make the switch. The project management market has exploded with the rise of remote workspaces.