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Risk Management Transformation

Risk managers are facing possibly their biggest challenge in these pandemics hit times. Increasing regulatory pressures, complex demand from remote worker management, aligned with previously unseen volumes of data. This perfect storm of circumstances is driven by the complexity and demands of risk management, each with their own unique compliance and regulatory challenges. Across all sectors, radical transformation is required to address increasing internal and external challenges.

New Ways of Working for Modern Organizations (2021 Guide)

The future of work is here, and many businesses are now adopting new ways of working. Why? We have moved on from the industrial age to the age of technology. The new generation of employees prefers a digital workplace that uses advanced technology and allows them a certain degree of autonomy. Additionally, the Covid 19 pandemic has made it even more critical for companies to adopt new working systems that help them survive and grow in an ever-changing business environment.

Your Productivity Metrics Are Outdated: How to Assess Employee Output in 2021 and Beyond

Continued Coronavirus uncertainty and employee preferences are delaying in-person returns to the office, making long-term workplace disruption an inevitable part of today’s business environment. According to Gartner, 82 percent of company leaders plan to allow people to work remotely at least part of the time moving forward.

Hierarchy of Needs: Product Management Edition

Maslow's hierarchy of needs is a motivational theory in psychology outlining a five-tier model of human needs as hierarchical levels within a pyramid. Maslow posited that human needs are hierarchical and that his pyramid lists the needs from most basic to the least basic. So, according to Maslow, one would start at the bottom and only when one's needs at that level are satisfied would one think about the next higher level.

How to write an actionable bug report (free template to get started)

We can all agree bugs are a problem. They affect your customers' experience with your software and pose a real threat to your profitability. Unaddressed, bugs make people stop using your products, uninstall your apps, and force customers to look at your competitors for solutions. That's why it’s vital that you have a reliable process for handling bugs in your software.

How to Set Up a Content Workflow Management System for your Team

For any online business to scale via organic means content marketing and a content workflow management process are crucial for creating growth workflows that every digital business should be starting with. Do we still need to remind ourselves of the value of content creation? Hopefully Not! I believe you create content on a weekly or monthly basis and you know the value of content.

Customer Service KPI Metrics: Everything You Need to Know in 2021, Explained

Key Performance Indicators (KPIs) are a special set of metrics that help determine whether business is going in the right or wrong direction. At first glance, it seems that customer service KPI scores take a backseat to traditional business KPIs, like profits, costs and regional sales. However, key customer support metrics may paint a more complete picture of success for the long-term viability of a business.