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Latest Blogs

5 Ways Project Management Can Help With Direct Marketing

As important as advertising is for getting the word out about your client’s business, when it comes to sharing new messaging with their target audience, there’s no substitute for direct marketing. Other types of marketing have their place in elaborate campaigns, but none have quite the same ability to drive targeted messaging.

Top 10 Workforce Optimization Software (Features, Pricing)

As a business owner, using workforce optimization (WFO) strategies can increase your company’s employee productivity and operational efficiency. And the easiest way to reap these benefits is by utilizing workforce optimization software. The software integrates data from various sources, such as your contact center, back-office, etc., into one unified solution. These data-driven insights allow you to make faster and more informed business decisions.

Harness the Power of Personalized Support Solutions With the Amazon Connect + Freshdesk Integration

Customer-facing organizations are constantly on the lookout for a customer support solution that can help their support teams prioritize and respond to customers efficiently. Cloud-based helpdesk software is changing the way businesses design and deliver support to customers. At Freshdesk, we have always believed that a cloud-based support solution is the way forward for businesses of all sizes because it helps provide a call center infrastructure that is scalable, efficient, and easy to use.

10 most useful templates for education

Thomas Edison once said, “Good fortune is what happens when opportunity meets planning.” Opportunity + planning? 💡 Now there’s an idea we can get behind! With Miro’s infinite canvas, you have the opportunity to create amazing things for and with students. All it takes is a little planning and prep to clarify learning objectives and build lessons, assignments, and projects your students will be invested in.

How Company Culture Impacts Productivity

Business owners and company leaders know that company culture is not just another fancy phrase. It’s one of the key elements that affect a company’s productivity in more ways than one. In this article, we’re taking a closer look at the definition of company culture and the many ways it can affect productivity levels.

Here's the difference between sales and marketing: A guide

Understanding the key differences between sales and marketing allows you to streamline business operations and ensure clear communication across the board. Below, we’ll answer all your questions about sales and marketing. And we’ll reveal exactly how you can align your sales and marketing teams to boost efficiency and profit.

What is channel sales? Sales channel strategy and guide

Companies of all sizes want to increase revenue. But at one point or another, all revenue growth is hindered by time. Even if sales reps sold a product every second for 24 hours a day, that productivity would hit a limit. You then have two choices: hire a larger sales team, or enter a channel sales partnership. Most companies choose the second option to save time, cut costs, and expand their market.

Top 10 call center compliance issues (with useful tips)

Regulatory compliance in call centers helps prevent unethical business practices and promotes a better customer experience. However, as call centers are subject to several regulations, it can be challenging to stay updated on each, resulting in call center compliance issues. In this article, we’ll explore 10 common call center compliance issues and why staying compliant is important. We’ll also highlight four useful tips to keep your business compliant.